Ordering
Questions about placing an order, payment options, product availability, and order changes. Find the information you need before and after your purchase.
Where can I buy your products?
Our furniture is available through various online retailers, including our official website, where we offer a wide selection of products and exclusive deals. You can also find our products on major platforms like Staples, Office Depot, Amazon, and Wayfair, allowing you to compare prices and browse different models.
For assistance in selecting the best products to meet your needs, please feel free to reach out to our web sales team. We're here to help!
Contact Us
What if I’m shopping for a tax-exempt organization?
If you are shopping for a tax-exempt organization, follow these steps to ensure your purchase is processed without sales tax:
- Prepare Your Documentation: Have your tax-exempt certificate or relevant documentation ready. It must be valid and specific to your organization.
- Contact Customer Service: Before placing your order, reach out to our customer service team. Provide them with your tax-exempt documentation and any necessary information. This can usually be done via email or fax.
- Place Your Order: To place a tax-exempt order, please review and complete the following information:
- Billing and Shipping Details (Please specify if these are different)
- Name
- Address
- Phone Number
- Product Numbers & Quantities You Wish to Order: SKU - Qty
- Tax-exempt Certificate
4. Order Confirmation: After receiving your information, our customer service team will enter your order and send you an order acknowledgment for review. If everything is correct, you will receive a link to complete your purchase using all major credit cards.
5. Ongoing Purchases: Once your tax-exempt status is on file, future purchases may not require resubmission of your documentation. However, always confirm with customer service to ensure your tax-exempt status remains active.
Important Notes:
- Tax-exempt status requirements vary by location and are subject to state and federal laws.
- Accuracy in provided information is crucial to avoid delays.
- For any questions or further assistance, please contact our customer service team.
We are committed to facilitating a seamless shopping experience that complies with tax-exempt regulations for your organization.
Can I call my order in?
If you prefer to place your order over the phone, we're here to assist you. Follow these steps:
- Contact Our Web Sales Associates: Call us at 1-800-950-4782 during our business hours.
- Provide Your Order Details: Our sales associate will guide you through the ordering process. Be ready to provide:
- Product details (SKU or description)
- Billing and shipping information
- Payment method
3. Confirm Your Order: Review your order details with our associate to ensure accuracy.
4. Receive Order Confirmation: Once your order is processed, you will receive an order confirmation via email.
If you have any questions or need further assistance, feel free to email us at websales@esolutionsfurniture.com. Our team is dedicated to providing you with personalized support to make your purchasing experience smooth and convenient.
Can promotional codes be used on sale items, or can I use two or more discount codes on my purchase?
No, promotional codes can only be used on regular-priced items. Additionally, offers cannot be combined, so you cannot use multiple discount codes on a single purchase.
If you are having trouble activating a promo code, contact us for assistance.
Are finish colors accurate?
We make every effort to accurately depict the finish colors of our furniture on our website. However, variations in personal perception, monitor type and age, differences in video cards, and printing variations can cause colors to appear differently.
We understand the challenges of ordering furniture online, especially when trying to match existing décor or other furniture in your home.
To help you choose the right finish, you can request a finish sample to be mailed to you. Simply submit a Color Sample Request under the Request category to make arrangements. This allows you to see and feel the finish in person before making your purchase decision.
Can I Obtain a Laminate Sample and/or Catalog?
Laminate Samples
We are pleased to offer laminate samples by mail. To request a laminate sample, please:
- Request: Send your request to Color Sample Request
- Phone: Call our Consumer Service Department at 800-950-4782.
Our team will be happy to assist you and send the laminate sample to you promptly.
Product Catalog
At this time, we do not publish a consumer catalog. However, you can view all of our products on our website. Each product page includes detailed information and resources to help you make an informed decision.
Online Resources
- Assembly Manual Instructions: Most products have specific assembly manual instructions that can be downloaded as PDF documents and printed from your computer.
- Website: Browse our entire product range and access detailed descriptions, specifications, and images.
We aim to provide all the information you need to choose the perfect furniture for your needs directly from our website.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our Consumer Service Department. We are here to help!
- Email: service@esolutionsfurniture.com
- Phone: 800-950-4782
Thank you for choosing our products. We strive to provide you with excellent service and support throughout your shopping experience.
Note: This information is current as of 6/1/2024. Our policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Where can I buy your products?
Our furniture is available through various online retailers, including our official website, where we offer a wide selection of products and exclusive deals. You can also find our products on major platforms like Staples, Office Depot, Amazon, and Wayfair, allowing you to compare prices and browse different models.
For assistance in selecting the best products to meet your needs, please feel free to reach out to our web sales team. We're here to help!
Contact Us
What if I’m shopping for a tax-exempt organization?
If you are shopping for a tax-exempt organization, follow these steps to ensure your purchase is processed without sales tax:
- Prepare Your Documentation: Have your tax-exempt certificate or relevant documentation ready. It must be valid and specific to your organization.
- Contact Customer Service: Before placing your order, reach out to our customer service team. Provide them with your tax-exempt documentation and any necessary information. This can usually be done via email or fax.
- Place Your Order: To place a tax-exempt order, please review and complete the following information:
- Billing and Shipping Details (Please specify if these are different)
- Name
- Address
- Phone Number
- Product Numbers & Quantities You Wish to Order: SKU - Qty
- Tax-exempt Certificate
4. Order Confirmation: After receiving your information, our customer service team will enter your order and send you an order acknowledgment for review. If everything is correct, you will receive a link to complete your purchase using all major credit cards.
5. Ongoing Purchases: Once your tax-exempt status is on file, future purchases may not require resubmission of your documentation. However, always confirm with customer service to ensure your tax-exempt status remains active.
Important Notes:
- Tax-exempt status requirements vary by location and are subject to state and federal laws.
- Accuracy in provided information is crucial to avoid delays.
- For any questions or further assistance, please contact our customer service team.
We are committed to facilitating a seamless shopping experience that complies with tax-exempt regulations for your organization.
Can I call my order in?
If you prefer to place your order over the phone, we're here to assist you. Follow these steps:
- Contact Our Web Sales Associates: Call us at 1-800-950-4782 during our business hours.
- Provide Your Order Details: Our sales associate will guide you through the ordering process. Be ready to provide:
- Product details (SKU or description)
- Billing and shipping information
- Payment method
3. Confirm Your Order: Review your order details with our associate to ensure accuracy.
4. Receive Order Confirmation: Once your order is processed, you will receive an order confirmation via email.
If you have any questions or need further assistance, feel free to email us at websales@esolutionsfurniture.com. Our team is dedicated to providing you with personalized support to make your purchasing experience smooth and convenient.
Can promotional codes be used on sale items, or can I use two or more discount codes on my purchase?
No, promotional codes can only be used on regular-priced items. Additionally, offers cannot be combined, so you cannot use multiple discount codes on a single purchase.
If you are having trouble activating a promo code, contact us for assistance.
Are finish colors accurate?
We make every effort to accurately depict the finish colors of our furniture on our website. However, variations in personal perception, monitor type and age, differences in video cards, and printing variations can cause colors to appear differently.
We understand the challenges of ordering furniture online, especially when trying to match existing décor or other furniture in your home.
To help you choose the right finish, you can request a finish sample to be mailed to you. Simply submit a Color Sample Request under the Request category to make arrangements. This allows you to see and feel the finish in person before making your purchase decision.
Can I Obtain a Laminate Sample and/or Catalog?
Laminate Samples
We are pleased to offer laminate samples by mail. To request a laminate sample, please:
- Request: Send your request to Color Sample Request
- Phone: Call our Consumer Service Department at 800-950-4782.
Our team will be happy to assist you and send the laminate sample to you promptly.
Product Catalog
At this time, we do not publish a consumer catalog. However, you can view all of our products on our website. Each product page includes detailed information and resources to help you make an informed decision.
Online Resources
- Assembly Manual Instructions: Most products have specific assembly manual instructions that can be downloaded as PDF documents and printed from your computer.
- Website: Browse our entire product range and access detailed descriptions, specifications, and images.
We aim to provide all the information you need to choose the perfect furniture for your needs directly from our website.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our Consumer Service Department. We are here to help!
- Email: service@esolutionsfurniture.com
- Phone: 800-950-4782
Thank you for choosing our products. We strive to provide you with excellent service and support throughout your shopping experience.
Note: This information is current as of 6/1/2024. Our policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Shipping & Receiving
Learn about shipping timelines, delivery methods, tracking orders, and what to do if your shipment arrives damaged or incomplete.
Shipping & Delivery
Shipping your furniture
If you have questions about shipping, please reach out to us prior to submitting your order at websales@esolutionsfurniture.com or by calling 1-800-950-4782.
Bush products are designed and packaged for direct shipment. Orders ship complete. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment.
Shipping information is clearly marked on the product page and will be highlighted when checking out. All products in your order are shipped via the same freight company within the contiguous 48 states.
We do our best to offer free shipping to all our customers; however, some exceptions may apply. If your order falls outside of standard delivery, we encourage you to contact our customer service department to determine additional shipping costs or delivery instructions that may be required.
Getting your furniture
Once your order ships you will receive an e-mail confirming the shipment and the carrier. You can sign into your Bush Business Furniture account with your e-mail address and receive tracking information on your order. Or, with your e-mail and order number, you can view tracking information without signing in.
If you are unable to be at your home or place of business (and if it is safe to leave the item), the carrier will deliver your package to the front door or an alternate dry location.
Undeliverable items
We will make every attempt to complete the delivery of an item. Standard Return Policy applies in the event that the customer is unavailable, or if an incorrect shipping address was provided. Please contact a Customer Care associate at 1-800-950-4782 to make any adjustments for ensuring successful delivery.
Assembling your furniture
Bush Home products are designed for quick and easy assembly, with fewer pieces and fewer steps. Easy-to-follow instructions are included in the package, and our trained Customer Care experts are happy to help if you encounter a problem or have questions. Your Customer Care associate can answer all questions to make your assembly experience as effortless as possible. Here are some of the basics:
- Hardware is clearly marked – no sifting/sorting countless bags
- Assembly is easy and spelled out step-by-step, in understandable language
- Sturdy design is forgiving and resists scratches
- Flat-packed shipping lowers costs and makes it easy to move packages. Plus, we deliver to right to your door.
Shipping Requirements and Address Information
At Bush Business Furniture, we strive to provide efficient and reliable delivery services for your orders. Please note that we do not ship to Post Office boxes (P.O. boxes). Instead, we require a physical street address for delivery. This policy is in place to ensure the secure and timely delivery of your order directly to your specified location.
Reasons for Physical Address Requirement:
Shipping to a physical address rather than a P.O. box offers several advantages:
- Secure Delivery: Packages delivered to physical addresses are more secure and less prone to theft or mishandling compared to deliveries to P.O. boxes.
- Tracking and Confirmation: Physical addresses allow for better tracking and confirmation of delivery, ensuring you receive your order accurately and on time.
- Carrier Requirements: Many shipping carriers have restrictions or regulations that prevent delivery to P.O. boxes for certain types of shipments.
How to Provide a Suitable Delivery Address:
When placing an order, please ensure you provide a valid physical street address where you can receive deliveries during regular business hours. Here’s how you can ensure a smooth delivery process:
- Verify Address Accuracy: Double-check the accuracy of your delivery address to avoid any delays or issues with delivery.
- Provide a Delivery Phone Number: It is required to provide a delivery phone number where you can be reached to schedule the delivery or in case the carrier needs to contact you regarding your delivery.
Contact Us for Assistance:
If you have any questions or need further clarification about our shipping policies or address requirements, please do not hesitate to reach out to our sales team:
- Phone: 800-950-4782
- Email: websales@esolutionsfurniture.com
We are committed to providing excellent customer service and ensuring that your order is delivered securely and efficiently. Our team is here to help you throughout the ordering and delivery process, ensuring a positive experience with Bush Business Furniture.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
How will my furniture ship?
At Bush Business Furniture, we ensure your furniture is shipped with care and efficiency. Here’s how your order will be delivered based on the items you’ve selected:
UPS and FedEx Deliveries:
Most Bush Business Furniture products are designed and packaged for direct shipment via FedEx or UPS. These carriers will typically deliver your items to your doorstep whenever possible. Please note the following:
- Delivery Notification: UPS and FedEx do not typically notify you before delivery. They will leave the package in a covered location if it is safe to do so.
Truck Deliveries (Inside Delivery Service):
For orders consisting of over 8 packages or oversized items that cannot be shipped via small parcel with FedEx or UPS, we use a common carrier for delivery. Here’s what you need to know:
- Pre-call (Order Review): Prior to shipment, an order management representative from Bush Business Furniture will conduct a pre-call with you. This call serves to review your order details and discuss any specific requirements or concerns regarding the delivery location. The goal is to ensure a smooth and successful delivery process.
- Delivery to Room of Choice: All items on the same order that require truck delivery will be shipped via the same freight company. The carrier will deliver the items to your designated Room of Choice within your home.
- Identifying Room of Choice Items: Products eligible for Room of Choice delivery are clearly marked on the product page and highlighted during checkout.
- Common Carrier Details: Common carrier deliveries are managed by a trucking company contracted for packages over 150 pounds. A signature will be required upon delivery.
- Inspection and Damages: Upon delivery, please inspect all cartons for any signs of damage. If you notice any damage to the carton, please note it on the delivery receipt before signing.
- Delivery Schedule: Common carrier truck deliveries are scheduled Monday through Friday only. The freight carrier will typically contact you by telephone to schedule an appointment.
For any questions about your shipment or to inquire about specific delivery arrangements, please contact our customer service team at Bush Business Furniture. We are committed to ensuring your furniture arrives safely and meets your expectations.
We strive to provide transparent and reliable shipping options to make your furniture buying experience with Bush Business Furniture straightforward and convenient.
Do You Ship to Canada, Hawaii, or Alaska?
Shipping Policy
Thank you for your interest in our products! Currently, our shipping services are limited to the contiguous 48 states within the United States. This means that we are unable to ship to the following locations:
- Canada
- Hawaii
- Alaska
Shipping to a Freight Forwarder
For customers located in Hawaii, or Alaska, we offer the option to ship to a freight forwarder within the contiguous 48 states. You can arrange for a freight forwarding service to receive your order and handle the delivery to your final destination.
How to Use a Freight Forwarder:
- Choose a Freight Forwarder: Select a reputable freight forwarder that provides services to your location.
- Place Your Order: During checkout, enter the freight forwarder's address as the shipping address.
- Notify the Freight Forwarder: Inform the freight forwarder of your incoming shipment and provide them with any necessary documentation or instructions.
- Freight Forwarder Delivery: The freight forwarder will receive your order and manage the shipment to your final destination.
Please note that once the order is delivered to the freight forwarder, we are not responsible for any additional shipping, handling, or customs fees incurred.
Why Don't We Ship to These Locations?
Our decision to limit shipping to the contiguous 48 states is based on several factors, including logistical challenges, shipping costs, and regulatory requirements. By focusing our shipping services within this area, we can ensure timely deliveries, maintain cost-effectiveness, and provide the best possible customer experience.
Future Shipping Plans
We understand that this may be disappointing to our customers in Canada, Hawaii, and Alaska. We are continuously evaluating our shipping policies and exploring options to expand our delivery areas. While we do not have a specific timeline for when we might start shipping to these locations, we are committed to keeping our customers informed of any changes.
Contact Us
If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and appreciate your understanding.
- Customer Service Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your support and understanding!
Note: This information is current as of June 1, 2024. Shipping policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Can You Ship to APO/FPO Addresses?
At Bush Home, we strive to provide convenient shipping options for our customers. However, we regret to inform you that we are unable to ship directly to APO/FPO addresses at this time. This limitation is primarily due to the size of our cartons, which do not meet the requirements for shipping to military addresses.
Why We Cannot Ship to APO/FPO Addresses:
- Carton Size Requirements: Shipments to APO/FPO addresses have specific size restrictions that our current cartons do not meet. These restrictions are in place to ensure packages can be processed efficiently through military mail systems.
Alternative Delivery Options:
If you require delivery to an APO/FPO address, we recommend the following alternatives:
- Shipping to a Friend or Relative: You can have your order shipped to a friend or relative who can then forward the shipment to your APO/FPO address. This ensures you can still receive your order even if it cannot be sent directly.
Contact Us for Assistance:
We understand the importance of finding the best shipping solution for your needs. If you have further questions or need assistance with delivery options, please contact our sales team at websales@esolutionsfuniture.com. Our team is here to help find the best solution and ensure your order reaches you in a timely manner.
Apologies for Any Inconvenience:
We apologize for any inconvenience this limitation may cause. It is our goal to provide exceptional service to all our customers, and we appreciate your understanding regarding this matter.
For further assistance or inquiries, please do not hesitate to reach out to our sales team. We are committed to assisting you and finding the best possible shipping solution for your requirements.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
Will My Order Ship at One Time?
At Bush Business Furniture, we prioritize shipping complete orders to ensure a smooth delivery experience for our customers. Here’s what you need to know about our shipping policy:
- Orders Ship Complete: We validate inventories for all items on your order before confirming it. This means that your entire order will ship together once all items are available and ready for shipment.
- No Partial Shipments Without Authorization: We do not typically ship partial orders unless authorized in advance by you and our sales team. This policy helps us maintain efficiency and ensure that all items are delivered together.
- Delivery Timing: If your order is shipped via FedEx or UPS, delivery may occur over multiple days depending on the carrier’s schedule and logistics.
This approach ensures that you receive your complete order in a timely manner, minimizing any inconvenience or delays associated with partial shipments. If you have specific questions about your order or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your furniture purchasing experience with Bush Business Furniture as seamless as possible.
How Long Does It Take for My Order to Be Delivered?
At Bush Business Furniture, we aim to provide prompt delivery of your order. Here’s what you can expect regarding shipping times:
Order Processing
- Order Processing Time: Most products typically ship within 1-2 business days from the receipt of your online order.
Standard Transit Times
Once shipped, standard transit times are as follows:
Small Parcel, FedEx, UPS
- Delivery Time: 5-7 business days for delivery.
LTL, Inside Delivery, and Room of Choice Orders
- Delivery Time: 10-14 business days for delivery.
These timelines are estimates and can vary based on factors such as product availability, shipping method selected, and your location.
Factors Affecting Delivery Times
- Product Availability: If a product is out of stock or on backorder, it may affect the delivery timeline.
- Shipping Method: The chosen shipping method can influence how quickly your order is delivered.
- Location: Your geographic location relative to our distribution centers can affect delivery times.
Special Delivery Requirements
If you have specific delivery requirements, please contact our sales team at websales@esolutionsfurniture.com. We are committed to providing clear and efficient delivery services to ensure your furniture arrives in a timely manner and meets your expectations.
Need Further Assistance?
For any further questions or assistance, feel free to reach out to us. We’re here to help make your experience with Bush Business Furniture as seamless as possible.
Can I Get an Inside Delivery Even if My Packages Don’t Qualify for It?
Yes, for an additional fee, we can arrange inside delivery for your order, even if it does not automatically qualify for this service. Here’s what you need to know:
- Additional Fee: There will be an extra charge for inside delivery services. The fee may vary depending on your specific situation and the nature of the delivery.
- Speak with a Sales Associate: Prior to completing your order, please contact one of our Sales Associates. They will provide you with details about the inside delivery options available to you and help you understand the associated costs.
- Contact Us: If you have any questions about inside delivery or would like to arrange this service, please reach out to us at websales@esolutionsfurniture.com. Our team is ready to assist you in ensuring your furniture delivery meets your specific needs.
We are committed to providing flexible delivery solutions to accommodate your requirements and make your experience with Bush Home as convenient as possible.
What If My Shipment Arrives Damaged?
Overview
We strive to ensure that your order arrives in perfect condition. However, in the rare event that your shipment is damaged during transit, please follow the steps outlined below to ensure a smooth resolution.
Steps to Take if Your Shipment is Damaged
Upon Delivery
- Inspect the Package: Carefully inspect your shipment upon delivery. Look for any visible signs of damage to the carton or packaging.
- Note the Damage: If you notice any damage, make sure to note it on the delivery paperwork before signing it. This will serve as documentation of the damage for the freight company and our records.
- Contact Us: After noting the damage, immediately contact our customer service team by submitting a request through our support portal or by reaching out to us directly.
If the Carton is Severely Damaged
- Refuse the Shipment: If the carton is severely damaged, refuse the shipment from the freight company. Do not accept a damaged shipment.
- Notify Us: Inform us of the refusal as soon as possible. We will arrange for a replacement order to be sent out promptly.
Replacement and Return Process
- Replacement Parts: We will send you replacement part(s) for the damaged items at no additional cost.
- Cooperate with Returns: If a replacement order is delivered to you before the original shipment is returned, you are responsible for cooperating with the return process. Our team will provide you with instructions on how to return the damaged item.
- Return the Damaged Item: Ensure that the damaged item is returned according to the instructions provided. Failure to return the damaged item will result in your credit card being charged for the non-returned item.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction.
- Customer Service: Submit a Request or service@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your cooperation and understanding.
Note: This information is current as of June 1, 2024. Policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Shipping & Delivery
Shipping your furniture
If you have questions about shipping, please reach out to us prior to submitting your order at websales@esolutionsfurniture.com or by calling 1-800-950-4782.
Bush products are designed and packaged for direct shipment. Orders ship complete. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment.
Shipping information is clearly marked on the product page and will be highlighted when checking out. All products in your order are shipped via the same freight company within the contiguous 48 states.
We do our best to offer free shipping to all our customers; however, some exceptions may apply. If your order falls outside of standard delivery, we encourage you to contact our customer service department to determine additional shipping costs or delivery instructions that may be required.
Getting your furniture
Once your order ships you will receive an e-mail confirming the shipment and the carrier. You can sign into your Bush Business Furniture account with your e-mail address and receive tracking information on your order. Or, with your e-mail and order number, you can view tracking information without signing in.
If you are unable to be at your home or place of business (and if it is safe to leave the item), the carrier will deliver your package to the front door or an alternate dry location.
Undeliverable items
We will make every attempt to complete the delivery of an item. Standard Return Policy applies in the event that the customer is unavailable, or if an incorrect shipping address was provided. Please contact a Customer Care associate at 1-800-950-4782 to make any adjustments for ensuring successful delivery.
Assembling your furniture
Bush Home products are designed for quick and easy assembly, with fewer pieces and fewer steps. Easy-to-follow instructions are included in the package, and our trained Customer Care experts are happy to help if you encounter a problem or have questions. Your Customer Care associate can answer all questions to make your assembly experience as effortless as possible. Here are some of the basics:
- Hardware is clearly marked – no sifting/sorting countless bags
- Assembly is easy and spelled out step-by-step, in understandable language
- Sturdy design is forgiving and resists scratches
- Flat-packed shipping lowers costs and makes it easy to move packages. Plus, we deliver to right to your door.
Shipping Requirements and Address Information
At Bush Business Furniture, we strive to provide efficient and reliable delivery services for your orders. Please note that we do not ship to Post Office boxes (P.O. boxes). Instead, we require a physical street address for delivery. This policy is in place to ensure the secure and timely delivery of your order directly to your specified location.
Reasons for Physical Address Requirement:
Shipping to a physical address rather than a P.O. box offers several advantages:
- Secure Delivery: Packages delivered to physical addresses are more secure and less prone to theft or mishandling compared to deliveries to P.O. boxes.
- Tracking and Confirmation: Physical addresses allow for better tracking and confirmation of delivery, ensuring you receive your order accurately and on time.
- Carrier Requirements: Many shipping carriers have restrictions or regulations that prevent delivery to P.O. boxes for certain types of shipments.
How to Provide a Suitable Delivery Address:
When placing an order, please ensure you provide a valid physical street address where you can receive deliveries during regular business hours. Here’s how you can ensure a smooth delivery process:
- Verify Address Accuracy: Double-check the accuracy of your delivery address to avoid any delays or issues with delivery.
- Provide a Delivery Phone Number: It is required to provide a delivery phone number where you can be reached to schedule the delivery or in case the carrier needs to contact you regarding your delivery.
Contact Us for Assistance:
If you have any questions or need further clarification about our shipping policies or address requirements, please do not hesitate to reach out to our sales team:
- Phone: 800-950-4782
- Email: websales@esolutionsfurniture.com
We are committed to providing excellent customer service and ensuring that your order is delivered securely and efficiently. Our team is here to help you throughout the ordering and delivery process, ensuring a positive experience with Bush Business Furniture.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
How will my furniture ship?
At Bush Business Furniture, we ensure your furniture is shipped with care and efficiency. Here’s how your order will be delivered based on the items you’ve selected:
UPS and FedEx Deliveries:
Most Bush Business Furniture products are designed and packaged for direct shipment via FedEx or UPS. These carriers will typically deliver your items to your doorstep whenever possible. Please note the following:
- Delivery Notification: UPS and FedEx do not typically notify you before delivery. They will leave the package in a covered location if it is safe to do so.
Truck Deliveries (Inside Delivery Service):
For orders consisting of over 8 packages or oversized items that cannot be shipped via small parcel with FedEx or UPS, we use a common carrier for delivery. Here’s what you need to know:
- Pre-call (Order Review): Prior to shipment, an order management representative from Bush Business Furniture will conduct a pre-call with you. This call serves to review your order details and discuss any specific requirements or concerns regarding the delivery location. The goal is to ensure a smooth and successful delivery process.
- Delivery to Room of Choice: All items on the same order that require truck delivery will be shipped via the same freight company. The carrier will deliver the items to your designated Room of Choice within your home.
- Identifying Room of Choice Items: Products eligible for Room of Choice delivery are clearly marked on the product page and highlighted during checkout.
- Common Carrier Details: Common carrier deliveries are managed by a trucking company contracted for packages over 150 pounds. A signature will be required upon delivery.
- Inspection and Damages: Upon delivery, please inspect all cartons for any signs of damage. If you notice any damage to the carton, please note it on the delivery receipt before signing.
- Delivery Schedule: Common carrier truck deliveries are scheduled Monday through Friday only. The freight carrier will typically contact you by telephone to schedule an appointment.
For any questions about your shipment or to inquire about specific delivery arrangements, please contact our customer service team at Bush Business Furniture. We are committed to ensuring your furniture arrives safely and meets your expectations.
We strive to provide transparent and reliable shipping options to make your furniture buying experience with Bush Business Furniture straightforward and convenient.
Do You Ship to Canada, Hawaii, or Alaska?
Shipping Policy
Thank you for your interest in our products! Currently, our shipping services are limited to the contiguous 48 states within the United States. This means that we are unable to ship to the following locations:
- Canada
- Hawaii
- Alaska
Shipping to a Freight Forwarder
For customers located in Hawaii, or Alaska, we offer the option to ship to a freight forwarder within the contiguous 48 states. You can arrange for a freight forwarding service to receive your order and handle the delivery to your final destination.
How to Use a Freight Forwarder:
- Choose a Freight Forwarder: Select a reputable freight forwarder that provides services to your location.
- Place Your Order: During checkout, enter the freight forwarder's address as the shipping address.
- Notify the Freight Forwarder: Inform the freight forwarder of your incoming shipment and provide them with any necessary documentation or instructions.
- Freight Forwarder Delivery: The freight forwarder will receive your order and manage the shipment to your final destination.
Please note that once the order is delivered to the freight forwarder, we are not responsible for any additional shipping, handling, or customs fees incurred.
Why Don't We Ship to These Locations?
Our decision to limit shipping to the contiguous 48 states is based on several factors, including logistical challenges, shipping costs, and regulatory requirements. By focusing our shipping services within this area, we can ensure timely deliveries, maintain cost-effectiveness, and provide the best possible customer experience.
Future Shipping Plans
We understand that this may be disappointing to our customers in Canada, Hawaii, and Alaska. We are continuously evaluating our shipping policies and exploring options to expand our delivery areas. While we do not have a specific timeline for when we might start shipping to these locations, we are committed to keeping our customers informed of any changes.
Contact Us
If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and appreciate your understanding.
- Customer Service Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your support and understanding!
Note: This information is current as of June 1, 2024. Shipping policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Can You Ship to APO/FPO Addresses?
At Bush Home, we strive to provide convenient shipping options for our customers. However, we regret to inform you that we are unable to ship directly to APO/FPO addresses at this time. This limitation is primarily due to the size of our cartons, which do not meet the requirements for shipping to military addresses.
Why We Cannot Ship to APO/FPO Addresses:
- Carton Size Requirements: Shipments to APO/FPO addresses have specific size restrictions that our current cartons do not meet. These restrictions are in place to ensure packages can be processed efficiently through military mail systems.
Alternative Delivery Options:
If you require delivery to an APO/FPO address, we recommend the following alternatives:
- Shipping to a Friend or Relative: You can have your order shipped to a friend or relative who can then forward the shipment to your APO/FPO address. This ensures you can still receive your order even if it cannot be sent directly.
Contact Us for Assistance:
We understand the importance of finding the best shipping solution for your needs. If you have further questions or need assistance with delivery options, please contact our sales team at websales@esolutionsfuniture.com. Our team is here to help find the best solution and ensure your order reaches you in a timely manner.
Apologies for Any Inconvenience:
We apologize for any inconvenience this limitation may cause. It is our goal to provide exceptional service to all our customers, and we appreciate your understanding regarding this matter.
For further assistance or inquiries, please do not hesitate to reach out to our sales team. We are committed to assisting you and finding the best possible shipping solution for your requirements.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
Will My Order Ship at One Time?
At Bush Business Furniture, we prioritize shipping complete orders to ensure a smooth delivery experience for our customers. Here’s what you need to know about our shipping policy:
- Orders Ship Complete: We validate inventories for all items on your order before confirming it. This means that your entire order will ship together once all items are available and ready for shipment.
- No Partial Shipments Without Authorization: We do not typically ship partial orders unless authorized in advance by you and our sales team. This policy helps us maintain efficiency and ensure that all items are delivered together.
- Delivery Timing: If your order is shipped via FedEx or UPS, delivery may occur over multiple days depending on the carrier’s schedule and logistics.
This approach ensures that you receive your complete order in a timely manner, minimizing any inconvenience or delays associated with partial shipments. If you have specific questions about your order or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your furniture purchasing experience with Bush Business Furniture as seamless as possible.
How Long Does It Take for My Order to Be Delivered?
At Bush Business Furniture, we aim to provide prompt delivery of your order. Here’s what you can expect regarding shipping times:
Order Processing
- Order Processing Time: Most products typically ship within 1-2 business days from the receipt of your online order.
Standard Transit Times
Once shipped, standard transit times are as follows:
Small Parcel, FedEx, UPS
- Delivery Time: 5-7 business days for delivery.
LTL, Inside Delivery, and Room of Choice Orders
- Delivery Time: 10-14 business days for delivery.
These timelines are estimates and can vary based on factors such as product availability, shipping method selected, and your location.
Factors Affecting Delivery Times
- Product Availability: If a product is out of stock or on backorder, it may affect the delivery timeline.
- Shipping Method: The chosen shipping method can influence how quickly your order is delivered.
- Location: Your geographic location relative to our distribution centers can affect delivery times.
Special Delivery Requirements
If you have specific delivery requirements, please contact our sales team at websales@esolutionsfurniture.com. We are committed to providing clear and efficient delivery services to ensure your furniture arrives in a timely manner and meets your expectations.
Need Further Assistance?
For any further questions or assistance, feel free to reach out to us. We’re here to help make your experience with Bush Business Furniture as seamless as possible.
Can I Get an Inside Delivery Even if My Packages Don’t Qualify for It?
Yes, for an additional fee, we can arrange inside delivery for your order, even if it does not automatically qualify for this service. Here’s what you need to know:
- Additional Fee: There will be an extra charge for inside delivery services. The fee may vary depending on your specific situation and the nature of the delivery.
- Speak with a Sales Associate: Prior to completing your order, please contact one of our Sales Associates. They will provide you with details about the inside delivery options available to you and help you understand the associated costs.
- Contact Us: If you have any questions about inside delivery or would like to arrange this service, please reach out to us at websales@esolutionsfurniture.com. Our team is ready to assist you in ensuring your furniture delivery meets your specific needs.
We are committed to providing flexible delivery solutions to accommodate your requirements and make your experience with Bush Home as convenient as possible.
What If My Shipment Arrives Damaged?
Overview
We strive to ensure that your order arrives in perfect condition. However, in the rare event that your shipment is damaged during transit, please follow the steps outlined below to ensure a smooth resolution.
Steps to Take if Your Shipment is Damaged
Upon Delivery
- Inspect the Package: Carefully inspect your shipment upon delivery. Look for any visible signs of damage to the carton or packaging.
- Note the Damage: If you notice any damage, make sure to note it on the delivery paperwork before signing it. This will serve as documentation of the damage for the freight company and our records.
- Contact Us: After noting the damage, immediately contact our customer service team by submitting a request through our support portal or by reaching out to us directly.
If the Carton is Severely Damaged
- Refuse the Shipment: If the carton is severely damaged, refuse the shipment from the freight company. Do not accept a damaged shipment.
- Notify Us: Inform us of the refusal as soon as possible. We will arrange for a replacement order to be sent out promptly.
Replacement and Return Process
- Replacement Parts: We will send you replacement part(s) for the damaged items at no additional cost.
- Cooperate with Returns: If a replacement order is delivered to you before the original shipment is returned, you are responsible for cooperating with the return process. Our team will provide you with instructions on how to return the damaged item.
- Return the Damaged Item: Ensure that the damaged item is returned according to the instructions provided. Failure to return the damaged item will result in your credit card being charged for the non-returned item.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction.
- Customer Service: Submit a Request or service@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your cooperation and understanding.
Note: This information is current as of June 1, 2024. Policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Maintenance & Other
Get tips on cleaning, caring for, and maintaining your furniture, along with answers to other common product-related questions.
Can the Product Be Painted a Different Color?
Painting furniture units can be tempting to match decor or personal style preferences. However, it's essential to understand the implications before proceeding with any alterations:
Risks of Painting
- Adhesion Issues: Laminate surfaces are designed with specific finishes that may not adhere well to paint. Painting over laminate can result in poor adhesion, leading to peeling, bubbling, or cracking of the paint.
- Damage to Surface: Most paints contain corrosive elements that can potentially damage the laminate surface over time. This can compromise the appearance and structural integrity of the furniture.
Warranty Implications
- Voided Warranty: Unauthorized alterations, including painting, typically void the manufacturer's warranty. The warranty covers the product in its original condition and intended use. Any modifications alter the product's original state, absolving the manufacturer of liability for any issues that arise.
Alternative Solutions
- Explore Available Options: Consider the wide range of laminates, styles, and colors available when selecting furniture. Bush Home offer various finishes and designs to suit different preferences without the need for painting.
- Consult with Us: If you are unsure about color options or seeking customization, contact our Consumer Service Team for assistance. We can provide recommendations or alternative products that align with your aesthetic preferences.
Contact Us for Assistance
For further clarification on painting restrictions, alternative customization options, or any questions regarding your furniture, please reach out to our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your satisfaction and providing guidance on proper product care and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Properly Clean My Laminate Work Surface?
Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
Maintaining the appearance and longevity of your laminate work surface requires regular and proper cleaning. Laminate surfaces are designed to be durable and easy to care for, but following specific guidelines can help preserve their quality and appearance. Here’s a step-by-step guide on how to properly clean your laminate work surface.
Daily Cleaning
- Dusting:Use a soft, dry cloth to remove dust and loose debris from the surface. Microfiber cloths are especially effective as they trap dust particles without scratching the laminate.
Removing Stains
- General Stains: For routine stains, use a cloth soaked in a mixture of water and mild detergent. Gently wipe the stained area until it is clean. Make sure the cloth is not overly saturated; it should be damp, not dripping.
- Persistent Stains: For more stubborn stains, apply a small amount of the water and detergent mixture directly to the stain. Allow it to sit for a few minutes before wiping it away with a damp cloth. Avoid scrubbing too hard to prevent damaging the laminate surface.
Best Practices for Laminate Surface Care
- Avoid Wet Objects: Do not place wet objects directly on the laminate work surface. Standing water can seep into seams and edges, potentially causing the laminate to swell or peel. Use coasters or trays for drinks and wet items to protect the surface.
- Avoid Commercial Cleaning Products: Refrain from using commercial cleaning products, especially those that contain harsh chemicals, abrasives, or solvents. These products can damage the laminate and dull its finish. Stick to mild, non-abrasive cleaning solutions such as a mix of water and mild detergent.
- Wipe Spills Immediately: Clean up spills as soon as they occur to prevent liquids from seeping into the laminate and causing damage. Use a soft, absorbent cloth to blot the spill and then wipe the area with a damp cloth.
- Avoid Abrasive Tools: Do not use steel wool, scrubbing pads, or any abrasive tools on the laminate surface. These can scratch and damage the finish.
Additional Tips
- Prevent Heat Damage: Use trivets or heat-resistant mats under hot cookware or appliances to prevent heat damage to the laminate surface.
- Protect from Sharp Objects: Always use a cutting board when slicing or chopping food. Direct contact with knives and other sharp objects can scratch the laminate.
- Regular Maintenance: Incorporate regular maintenance into your cleaning routine to keep the laminate surface looking its best. A quick daily dusting and weekly cleaning with a mild detergent solution can prevent buildup and keep the surface pristine.
Conclusion
Proper care and maintenance of your laminate work surface are essential to keeping it looking its best and ensuring its longevity. By using a soft, dry cloth for dusting, a damp cloth with mild detergent for stains, and avoiding wet objects and harsh cleaning products, you can maintain the beauty and functionality of your laminate work surface for years to come. Remember to act quickly with spills and stains, use protective measures for heat and sharp objects, and avoid abrasive tools to keep your laminate surface in top condition.
What Materials Are Used to Make RTA Laminate Furniture?
When selecting Ready-to-Assemble (RTA) laminate furniture, understanding the materials used in its construction can help you appreciate its durability, aesthetic appeal, and maintenance requirements. Our RTA laminate furniture is crafted using high-quality materials designed to provide a wood-like appearance while ensuring longevity and resistance to everyday wear and tear. Here’s a detailed overview of the materials used in our RTA laminate furniture:
Key Materials Used in RTA Laminate Furniture
- Laminated Particle Boards:
- Particle Boards: The core material for most RTA laminate furniture is particle board, which is made from wood chips, sawdust, and resin. This combination is pressed and extruded to form sturdy boards.
- Lamination: These particle boards are then covered with a laminated layer to enhance their appearance and durability. The lamination process involves fusing a thin layer of decorative material to the surface of the particle board under high pressure and heat. - Paper Finish:
- Wood-like Color and Texture: A high-quality paper finish is applied to the laminated particle boards to give them a wood-like color and texture. This finish mimics the look and feel of real wood, providing an aesthetically pleasing surface.
- Durability: The paper finish is designed to be durable, helping to protect the furniture from minor scratches and wear. - Commercial-Grade Melamine:
- Melamine-Coated Surfaces: Many of our furniture collections feature surfaces coated with commercial-grade melamine. Melamine is a type of plastic resin that provides a hard, durable surface.
- Resistance to Damage: Melamine is highly resistant to scratches, stains, and wear, making it an ideal choice for furniture that is subject to frequent use. - Durable Papers:
- Protective Layer: In addition to the decorative paper finish, a layer of durable paper is often used in the construction of RTA laminate furniture. This layer adds an extra level of protection and ensures the longevity of the furniture.
- Enhanced Resistance: The combination of durable papers with melamine coating enhances the furniture’s resistance to everyday damage, including spills and scratches.
Benefits of These Materials
- Aesthetic Appeal: The wood-like color and texture provided by the paper finish and melamine coating give RTA laminate furniture a high-end look that can complement any interior décor.
- Durability: The use of laminated particle boards, commercial-grade melamine, and durable papers ensures that the furniture can withstand regular use and maintain its appearance over time.
- Ease of Maintenance: The surfaces of RTA laminate furniture are easy to clean and maintain, requiring only a damp cloth for regular upkeep. The resistant properties of melamine and durable papers mean fewer worries about stains and scratches.
- Cost-Effectiveness: RTA laminate furniture offers a cost-effective alternative to solid wood furniture, providing a similar aesthetic at a more affordable price point.
Conclusion
Our RTA laminate furniture is meticulously crafted using laminated particle boards, high-quality paper finishes, commercial-grade melamine, and durable papers. These materials are chosen for their ability to mimic the look of real wood while offering superior resistance to scratches, stains, and everyday wear. By combining these elements, we ensure that our furniture is not only beautiful and stylish but also durable and easy to maintain. Whether you are furnishing your home or office, our RTA laminate furniture provides an excellent blend of aesthetics, durability, and value.
Why does my furniture smell or have an odor?
Ready-to-assemble (RTA) furniture often emits odors due to the materials used in its construction. Here are some common reasons for the smell:
- Particleboard or MDF: Many RTA furniture pieces are made from particleboard or medium-density fiberboard (MDF), which are engineered wood products. These materials can emit low levels of formaldehyde, a chemical used in their manufacture, which can produce a strong odor, especially when the furniture is new. This odor typically dissipates over time as the furniture off-gasses. All products comply with TSCA Title VI standards for formaldehyde.
- Adhesives and Sealants: Glues, adhesives, and sealants used in the assembly of RTA furniture may emit volatile organic compounds (VOCs), contributing to the smell. These compounds can include various chemicals that give off odors.
- Packaging Materials: Sometimes, the odor could come from the packaging materials used during transportation and storage. Cardboard, plastic wraps, and other packing materials can absorb odors and transfer them to the furniture.
- To mitigate the odor from your RTA furniture, you can try the following:
- Air it out: Place the furniture in a well-ventilated area for a few days to allow any odors to dissipate naturally. Typically, it is three to four days.
- Clean the surface: Wipe down the furniture with a mild detergent solution to remove any residues that may contribute to the smell. Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
- Use odor absorbers: Place odor-absorbing materials like baking soda, activated charcoal, or coffee grounds near the furniture to help absorb any lingering odors.
- Air purifiers: Consider using an air purifier with a HEPA filter to help remove airborne particles and odors from the room.
- Patience: In many cases, the odor will diminish over time as the furniture continues to off-gas. Be patient, and the smell should gradually fade away.
Can the Product Be Painted a Different Color?
Painting furniture units can be tempting to match decor or personal style preferences. However, it's essential to understand the implications before proceeding with any alterations:
Risks of Painting
- Adhesion Issues: Laminate surfaces are designed with specific finishes that may not adhere well to paint. Painting over laminate can result in poor adhesion, leading to peeling, bubbling, or cracking of the paint.
- Damage to Surface: Most paints contain corrosive elements that can potentially damage the laminate surface over time. This can compromise the appearance and structural integrity of the furniture.
Warranty Implications
- Voided Warranty: Unauthorized alterations, including painting, typically void the manufacturer's warranty. The warranty covers the product in its original condition and intended use. Any modifications alter the product's original state, absolving the manufacturer of liability for any issues that arise.
Alternative Solutions
- Explore Available Options: Consider the wide range of laminates, styles, and colors available when selecting furniture. Bush Home offer various finishes and designs to suit different preferences without the need for painting.
- Consult with Us: If you are unsure about color options or seeking customization, contact our Consumer Service Team for assistance. We can provide recommendations or alternative products that align with your aesthetic preferences.
Contact Us for Assistance
For further clarification on painting restrictions, alternative customization options, or any questions regarding your furniture, please reach out to our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your satisfaction and providing guidance on proper product care and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Properly Clean My Laminate Work Surface?
Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
Maintaining the appearance and longevity of your laminate work surface requires regular and proper cleaning. Laminate surfaces are designed to be durable and easy to care for, but following specific guidelines can help preserve their quality and appearance. Here’s a step-by-step guide on how to properly clean your laminate work surface.
Daily Cleaning
- Dusting:Use a soft, dry cloth to remove dust and loose debris from the surface. Microfiber cloths are especially effective as they trap dust particles without scratching the laminate.
Removing Stains
- General Stains: For routine stains, use a cloth soaked in a mixture of water and mild detergent. Gently wipe the stained area until it is clean. Make sure the cloth is not overly saturated; it should be damp, not dripping.
- Persistent Stains: For more stubborn stains, apply a small amount of the water and detergent mixture directly to the stain. Allow it to sit for a few minutes before wiping it away with a damp cloth. Avoid scrubbing too hard to prevent damaging the laminate surface.
Best Practices for Laminate Surface Care
- Avoid Wet Objects: Do not place wet objects directly on the laminate work surface. Standing water can seep into seams and edges, potentially causing the laminate to swell or peel. Use coasters or trays for drinks and wet items to protect the surface.
- Avoid Commercial Cleaning Products: Refrain from using commercial cleaning products, especially those that contain harsh chemicals, abrasives, or solvents. These products can damage the laminate and dull its finish. Stick to mild, non-abrasive cleaning solutions such as a mix of water and mild detergent.
- Wipe Spills Immediately: Clean up spills as soon as they occur to prevent liquids from seeping into the laminate and causing damage. Use a soft, absorbent cloth to blot the spill and then wipe the area with a damp cloth.
- Avoid Abrasive Tools: Do not use steel wool, scrubbing pads, or any abrasive tools on the laminate surface. These can scratch and damage the finish.
Additional Tips
- Prevent Heat Damage: Use trivets or heat-resistant mats under hot cookware or appliances to prevent heat damage to the laminate surface.
- Protect from Sharp Objects: Always use a cutting board when slicing or chopping food. Direct contact with knives and other sharp objects can scratch the laminate.
- Regular Maintenance: Incorporate regular maintenance into your cleaning routine to keep the laminate surface looking its best. A quick daily dusting and weekly cleaning with a mild detergent solution can prevent buildup and keep the surface pristine.
Conclusion
Proper care and maintenance of your laminate work surface are essential to keeping it looking its best and ensuring its longevity. By using a soft, dry cloth for dusting, a damp cloth with mild detergent for stains, and avoiding wet objects and harsh cleaning products, you can maintain the beauty and functionality of your laminate work surface for years to come. Remember to act quickly with spills and stains, use protective measures for heat and sharp objects, and avoid abrasive tools to keep your laminate surface in top condition.
What Materials Are Used to Make RTA Laminate Furniture?
When selecting Ready-to-Assemble (RTA) laminate furniture, understanding the materials used in its construction can help you appreciate its durability, aesthetic appeal, and maintenance requirements. Our RTA laminate furniture is crafted using high-quality materials designed to provide a wood-like appearance while ensuring longevity and resistance to everyday wear and tear. Here’s a detailed overview of the materials used in our RTA laminate furniture:
Key Materials Used in RTA Laminate Furniture
- Laminated Particle Boards:
- Particle Boards: The core material for most RTA laminate furniture is particle board, which is made from wood chips, sawdust, and resin. This combination is pressed and extruded to form sturdy boards.
- Lamination: These particle boards are then covered with a laminated layer to enhance their appearance and durability. The lamination process involves fusing a thin layer of decorative material to the surface of the particle board under high pressure and heat. - Paper Finish:
- Wood-like Color and Texture: A high-quality paper finish is applied to the laminated particle boards to give them a wood-like color and texture. This finish mimics the look and feel of real wood, providing an aesthetically pleasing surface.
- Durability: The paper finish is designed to be durable, helping to protect the furniture from minor scratches and wear. - Commercial-Grade Melamine:
- Melamine-Coated Surfaces: Many of our furniture collections feature surfaces coated with commercial-grade melamine. Melamine is a type of plastic resin that provides a hard, durable surface.
- Resistance to Damage: Melamine is highly resistant to scratches, stains, and wear, making it an ideal choice for furniture that is subject to frequent use. - Durable Papers:
- Protective Layer: In addition to the decorative paper finish, a layer of durable paper is often used in the construction of RTA laminate furniture. This layer adds an extra level of protection and ensures the longevity of the furniture.
- Enhanced Resistance: The combination of durable papers with melamine coating enhances the furniture’s resistance to everyday damage, including spills and scratches.
Benefits of These Materials
- Aesthetic Appeal: The wood-like color and texture provided by the paper finish and melamine coating give RTA laminate furniture a high-end look that can complement any interior décor.
- Durability: The use of laminated particle boards, commercial-grade melamine, and durable papers ensures that the furniture can withstand regular use and maintain its appearance over time.
- Ease of Maintenance: The surfaces of RTA laminate furniture are easy to clean and maintain, requiring only a damp cloth for regular upkeep. The resistant properties of melamine and durable papers mean fewer worries about stains and scratches.
- Cost-Effectiveness: RTA laminate furniture offers a cost-effective alternative to solid wood furniture, providing a similar aesthetic at a more affordable price point.
Conclusion
Our RTA laminate furniture is meticulously crafted using laminated particle boards, high-quality paper finishes, commercial-grade melamine, and durable papers. These materials are chosen for their ability to mimic the look of real wood while offering superior resistance to scratches, stains, and everyday wear. By combining these elements, we ensure that our furniture is not only beautiful and stylish but also durable and easy to maintain. Whether you are furnishing your home or office, our RTA laminate furniture provides an excellent blend of aesthetics, durability, and value.
Why does my furniture smell or have an odor?
Ready-to-assemble (RTA) furniture often emits odors due to the materials used in its construction. Here are some common reasons for the smell:
- Particleboard or MDF: Many RTA furniture pieces are made from particleboard or medium-density fiberboard (MDF), which are engineered wood products. These materials can emit low levels of formaldehyde, a chemical used in their manufacture, which can produce a strong odor, especially when the furniture is new. This odor typically dissipates over time as the furniture off-gasses. All products comply with TSCA Title VI standards for formaldehyde.
- Adhesives and Sealants: Glues, adhesives, and sealants used in the assembly of RTA furniture may emit volatile organic compounds (VOCs), contributing to the smell. These compounds can include various chemicals that give off odors.
- Packaging Materials: Sometimes, the odor could come from the packaging materials used during transportation and storage. Cardboard, plastic wraps, and other packing materials can absorb odors and transfer them to the furniture.
- To mitigate the odor from your RTA furniture, you can try the following:
- Air it out: Place the furniture in a well-ventilated area for a few days to allow any odors to dissipate naturally. Typically, it is three to four days.
- Clean the surface: Wipe down the furniture with a mild detergent solution to remove any residues that may contribute to the smell. Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
- Use odor absorbers: Place odor-absorbing materials like baking soda, activated charcoal, or coffee grounds near the furniture to help absorb any lingering odors.
- Air purifiers: Consider using an air purifier with a HEPA filter to help remove airborne particles and odors from the room.
- Patience: In many cases, the odor will diminish over time as the furniture continues to off-gas. Be patient, and the smell should gradually fade away.
Warranty & Returns
Review warranty coverage, replacement parts information, return eligibility, and the steps to resolve product issues quickly and efficiently.
Warranty & Returns
Final Sale Policy
ALL SALES ARE FINAL.
All items offered for sale on this website are sold “AS-IS, WHERE-IS,” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory.
No returns, refunds, or exchanges will be permitted under any circumstances.
Warranties
Effective May 19, 2026, Bush Home and Bush Business Furniture (BBF) products sold through our websites, marketplaces, and authorized retailers no longer include manufacturer warranty coverage. ALL SALES ARE FINAL. All items offered for sale are being sold “AS-IS, WHERE-IS”, without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. No returns, refunds, or exchanges will be permitted under any circumstances.
Customers experiencing order-related issues may contact our Customer Care team for assistance. While supplies, replacement inventory, and parts remain available, we will review requests and determine, on a case-by-case, basis if an appropriate resolution is possible.
Please contact our Customer Care team within 7 days of delivery so we can review the issue. For assistance, please contact our Customer Care team through www.easyfurniturehelp.com.
We may request photos of the issue to assist with claim review.
Important Notes
- Returns, refunds, and exchanges are not permitted for any reason other than verified damage, defect, or fulfillment error.
- Items showing damage due to misuse, wear and tear, or improper assembly are not eligible for replacement.
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible:
- If the order has not shipped, we can process a cancellation
- If the order has already shipped, it cannot be canceled or returned under our final sale policy
Contact Us
For any questions or support, please contact:
📞 1-800-950-4782
📧 websales@esolutionsfurniture.com
What is Your Cancellation Policy?
Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
- Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-800-950-4782
- Email: Send an email to websales@esolutionsfurniture.com - Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
- Initiate a Return: If your order has already been shipped, you will need to initiate a return.
Contact Customer Service: Reach out to our customer service team at 1-800-950-4782 or email websales@esolutionsfurniture.com to start the return process. - Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund to appear on your credit card statement after it has been processed.
- Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-800-950-4782
- Customer Service Email: websales@esolutionsfurniture.com
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
What is your Return Policy?
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products.
Return Eligibility
To ensure a smooth return process, please keep the following in mind:
- Condition: Items eligible for return must be in their original condition and packaging. Don’t recycle your boxes just yet!
- Time Frame: Returns must be initiated within 30 days of the delivery date.
Damaged Items
If your return is due to damage incurred during shipping, we can send replacement parts to repair the damage at no charge. Please contact our customer service team to report the damage and arrange for replacement parts.
How to Initiate a Return
- Contact Us: Send an email to our sales team at websales@esolutionsfurniture.com.
- Include Order Number: Please include your order number in the email to help us process your return efficiently.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Non-Returnable Items
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final Sale Items: Items marked as final sale are not eligible for return.
- Normal Wear and Tear: Items damaged through normal wear and tear cannot be returned.
- Assembled Products: Assembled or partially assembled products that cannot be returned to their original condition and packaging are not eligible for return.
Refund Process
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover processing fees. Please note that return shipping costs may apply.
Contact Us
For any questions or assistance with the return process, please contact our customer service team. We are here to help and ensure your satisfaction.
- Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Return policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Warranty & Returns
Final Sale Policy
ALL SALES ARE FINAL.
All items offered for sale on this website are sold “AS-IS, WHERE-IS,” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory.
No returns, refunds, or exchanges will be permitted under any circumstances.
Warranties
Effective May 19, 2026, Bush Home and Bush Business Furniture (BBF) products sold through our websites, marketplaces, and authorized retailers no longer include manufacturer warranty coverage. ALL SALES ARE FINAL. All items offered for sale are being sold “AS-IS, WHERE-IS”, without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. No returns, refunds, or exchanges will be permitted under any circumstances.
Customers experiencing order-related issues may contact our Customer Care team for assistance. While supplies, replacement inventory, and parts remain available, we will review requests and determine, on a case-by-case, basis if an appropriate resolution is possible.
Please contact our Customer Care team within 7 days of delivery so we can review the issue. For assistance, please contact our Customer Care team through www.easyfurniturehelp.com.
We may request photos of the issue to assist with claim review.
Important Notes
- Returns, refunds, and exchanges are not permitted for any reason other than verified damage, defect, or fulfillment error.
- Items showing damage due to misuse, wear and tear, or improper assembly are not eligible for replacement.
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible:
- If the order has not shipped, we can process a cancellation
- If the order has already shipped, it cannot be canceled or returned under our final sale policy
Contact Us
For any questions or support, please contact:
📞 1-800-950-4782
📧 websales@esolutionsfurniture.com
What is Your Cancellation Policy?
Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
- Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-800-950-4782
- Email: Send an email to websales@esolutionsfurniture.com - Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
- Initiate a Return: If your order has already been shipped, you will need to initiate a return.
Contact Customer Service: Reach out to our customer service team at 1-800-950-4782 or email websales@esolutionsfurniture.com to start the return process. - Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund to appear on your credit card statement after it has been processed.
- Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-800-950-4782
- Customer Service Email: websales@esolutionsfurniture.com
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
What is your Return Policy?
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products.
Return Eligibility
To ensure a smooth return process, please keep the following in mind:
- Condition: Items eligible for return must be in their original condition and packaging. Don’t recycle your boxes just yet!
- Time Frame: Returns must be initiated within 30 days of the delivery date.
Damaged Items
If your return is due to damage incurred during shipping, we can send replacement parts to repair the damage at no charge. Please contact our customer service team to report the damage and arrange for replacement parts.
How to Initiate a Return
- Contact Us: Send an email to our sales team at websales@esolutionsfurniture.com.
- Include Order Number: Please include your order number in the email to help us process your return efficiently.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Non-Returnable Items
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final Sale Items: Items marked as final sale are not eligible for return.
- Normal Wear and Tear: Items damaged through normal wear and tear cannot be returned.
- Assembled Products: Assembled or partially assembled products that cannot be returned to their original condition and packaging are not eligible for return.
Refund Process
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover processing fees. Please note that return shipping costs may apply.
Contact Us
For any questions or assistance with the return process, please contact our customer service team. We are here to help and ensure your satisfaction.
- Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Return policies are subject to change, so please check our website or contact customer service for the most up-to-date information.