Assembly & Trouble Shooting FAQ
Browse answers to common assembly, adjustment, and product setup questions.
The QR code in the instruction sheet does not work. How can I access the assembly video?
We apologize for any inconvenience caused by the QR code not functioning as expected. We are currently working to resolve this issue. In the meantime, you can access the assembly video by visiting our Help Center and navigating to the Video Library section, where it is available for viewing.
If you need any further assistance, please don’t hesitate to reach out to our support team!
Is It Difficult to Assemble RTA Furniture?
Ready-to-Assemble (RTA) Furniture is designed with the consumer in mind, making the assembly process straightforward and manageable. Here are some key points to help you understand the assembly process and available support:
Easy-to-Follow Assembly Instructions
- Included Instructions: Each package comes with detailed assembly instructions that guide you through each step of the process. If multiple box, the instructions are usually contained in the box labeled Box 1 or A1.
- Clarity: The instructions are designed to be clear and easy to understand, ensuring that you can complete the assembly without any confusion.
Consumer Service Support
In the unlikely event that you run into difficulties during the assembly process, our Consumer Service Team is here to help. Here’s how we can assist you:
- Phone Support: Call our Consumer Service Team at 800-950-4782 to speak with an Associate who can assist you with your questions.
- Email Support: You can also email us at service@esolutionsfurniture.com for support and guidance.
Tips for a Smooth Assembly Experience
- Read the Instructions: Before starting, carefully read through the entire assembly instructions to familiarize yourself with the process and components.
- Prepare Your Workspace: Ensure you have a clean and spacious area to work in, with all necessary tools on hand.
- Take Your Time: Follow each step methodically and take your time to ensure everything is assembled correctly.
- Double-Check: Periodically double-check your work against the instructions to ensure accuracy.
Additional Resources
- Online Instructions: If you misplace your assembly instructions, you can download PDF versions from our website. Simply search for your product and look for the assembly manual.
- Video Tutorials: Check our website or YouTube channel for video tutorials that provide visual guidance for assembling your furniture.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Center. We are here to help make your assembly experience as easy and enjoyable as possible.
- Customer Care Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Thank you for choosing our products. We strive to provide you with excellent service and support throughout your furniture assembly experience.
Do you have any assembly tips?
Assembling RTA (Ready-to-Assemble) furniture can vary depending on the specific piece, but here are general steps to follow:
- Prepare the Area: Clear a space large enough to lay out all the parts of the furniture and ensure you have enough room to work comfortably.
- Read the Instructions: Carefully read through the assembly instructions provided by the manufacturer. Make sure you understand each step before proceeding.
- Gather Tools: Check the instructions to see what tools are required. Typically, you'll need a screwdriver, hammer, and sometimes an Allen wrench (hex key) or other specialized tools.
- Organize Parts: Group similar parts together and lay them out in an organized manner. This makes it easier to locate the pieces you need during assembly.
- Follow Step-by-Step: Begin assembling the furniture according to the instructions provided. Follow each step sequentially, ensuring parts are oriented correctly and securely fastened.
- Use Proper Hardware: Double-check that you're using the correct screws, bolts, and other hardware as specified in the instructions. Using the wrong hardware can lead to instability or damage.
- Secure Joints: Tighten all screws and bolts securely to ensure stability. Avoid over-tightening, as this can strip the threads or damage the furniture.
- Check Alignment: Periodically check the alignment of the parts as you assemble them to ensure everything is coming together correctly.
- Test Stability: Once the furniture is fully assembled, gently test its stability by applying light pressure or gently rocking it. Make any necessary adjustments to ensure it sits level and stable.
- Clean Up: Dispose of any packaging materials and clean up your workspace once the assembly is complete.
- Review Warranty: Before discarding any packaging materials, review the warranty information provided by the manufacturer in case you need to reference it later.
- Enjoy Your Furniture: Once assembled, your RTA furniture is ready to use and enjoy!
If you encounter any difficulties during assembly, refer back to the instructions or contact us for assistance.
What if there are missing or damaged parts in my order?
We strive to ensure that your furniture arrives complete and in excellent condition. However, if you encounter any missing or damaged parts, we are here to assist you promptly without the need to return the entire furniture piece.
Reporting Missing or Damaged Parts
If you discover missing or damaged parts upon receiving your order, please follow these steps:
- Identify the Part Number and Engineering Revision:
- Refer to the Assembly Instructions that came with your product. Each part should be labeled with a specific part number.
- On the lower part of the cover of the assembly instructions, there is a number starting with an "A". Provide this number to ensure that we have the proper engineering revision of the product you purchased.
- If your order consists of multiple boxes, each box may have its own assembly instructions sheet. Please provide the number specific to the box you are contacting us about.
2. Contact Us: Reach out to our customer service team immediately to report the issue. You can contact us Submit a request or by phone at 1-800-950-4782.Provide the part number(s) of the missing or damaged part(s), the engineering revision number (starting with "A"), and your order details (order number, customer name, etc.).
Replacement Parts Process
Once we receive your report and necessary details:
- Free of Charge: We will promptly send you the required replacement parts free of charge.
- Quick Resolution: Our goal is to ensure that you receive the missing or damaged parts as quickly as possible so you can complete the assembly of your furniture.
No Need to Return the Furniture
There’s no need to return the entire furniture piece to the retailer if only parts are missing or damaged. We handle the issue directly by sending you the necessary replacement parts.
Contact Us
If you have any questions or need assistance regarding missing or damaged parts, please don’t hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your purchase.
- Customer Service: Submit a request
- Customer Service Phone Number: 1-800-950-4782
Thank you for choosing our products. We appreciate your understanding and cooperation in resolving any issues that may arise.
How to Identify Hardware Parts Without Labels
When assembling furniture, correctly identifying hardware parts is crucial for smooth assembly and ensuring structural integrity. Here’s a guide to help you identify the correct screws, nuts, and bolts when they are not labeled:
Using the Assembly Instructions
- Consult the Assembly Instructions: The Assembly Instruction book typically includes detailed diagrams or illustrations of each hardware part required for assembly.
- Scale Drawings: All nuts, bolts, and screws in the Assembly Instruction book are drawn to scale. This means that the size and shape of each piece in the diagram match its actual physical dimensions.
- Match Against Diagrams: Take a piece of the enclosed hardware (nut, bolt, screw) and hold it up against the corresponding picture in the Instructions. Compare the physical hardware to the diagram in terms of shape and size. The correct hardware part should match the drawing in both shape and size, helping you easily identify each piece.
- Use of Scale: Ensure the hardware part matches the scale drawing in the Instructions accurately. This method allows for quick identification and ensures you select the correct piece for each step of assembly.
Additional Tips for Identification
- Organize Hardware: Before starting assembly, organize all hardware parts into separate groups (screws, bolts, nuts) according to their sizes and types.
- Double-Check: If uncertain, double-check the shape and size of the hardware against the Assembly Instructions before proceeding.
- Count and Verify: Count all hardware pieces before assembly to ensure none are missing. Refer to the quantity listed in the Assembly Instructions.
When Labels Are Missing
If hardware parts are not labeled, following the above steps using the Assembly Instructions should effectively help you identify each piece needed for assembly.
Contact Us for Assistance
If you encounter difficulties identifying hardware parts or have questions during the assembly process, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your assembly experience is smooth and successful.
How to Adjust Door Hinges
Watch our step-by-step instruction video to help you adjust the door hinges.
Adjusting door hinges is essential for ensuring proper alignment and functionality of cabinet doors. Here’s a step-by-step guide to help you adjust door hinges effectively:
Tools You May Need
Before starting, gather the following tools:
- Phillips screwdriver
- Flathead screwdriver
- Measuring tape (optional)
- Pencil (optional)
Step-by-Step Adjustment Process
- Identify Hinge Type: Determine the type of hinges used on your cabinet doors. Common types include concealed hinges or surface-mounted hinges.
- Locate Adjustment Screws: Most hinges have adjustment screws that control door position. These screws are typically located on the hinge itself or the mounting plate attached to the cabinet.
- Vertical Adjustment (Height):To adjust the height of the door, locate the vertical adjustment screw on the hinge. Turn the screw clockwise to raise the door or counterclockwise to lower it.Make small adjustments at a time and check the door alignment after each adjustment.
- Horizontal Adjustment (Side-to-Side):If the door needs to move closer or farther from the cabinet frame, adjust the horizontal screws on the hinge.For concealed hinges, these screws are often located at the sides of the hinge. For surface-mounted hinges, the screws are typically on the mounting plate.Turn the adjustment screws to move the door left or right as needed.
- Depth Adjustment (In-Out):Some hinges allow you to adjust the depth of the door relative to the cabinet frame. This adjustment ensures the door closes flush with the frame.Locate the depth adjustment screw on the hinge or mounting plate and adjust as necessary.
- Check Alignment:After making adjustments, close the door and check for proper alignment. The door should close smoothly without rubbing against the cabinet frame or adjacent doors.Use a measuring tape or visually inspect gaps between the door and frame to ensure uniformity.
- Tighten Screws Securely:Once satisfied with the door alignment, tighten all adjustment screws securely to prevent future movement.
Tips for Successful Adjustment
- Patience: Adjust hinges gradually to avoid over-adjustment, which can affect door alignment.
- Symmetrical Adjustment: Ensure both hinges on the door are adjusted evenly to maintain balanced alignment.
- Review Instructions: Refer to specific assembly instructions provided by the manufacturer for detailed hinge adjustment guidelines.
Contact Us for Assistance
If you encounter difficulties adjusting door hinges or have specific questions about your product’s hinges, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to assist you with any inquiries and ensure your furniture functions perfectly.
How Do I Adjust the Drawer Fronts?
Watch our step-by-step instruction video to help you adjust the drawer fronts.
Adjusting the drawer fronts ensures they align perfectly and operate smoothly. Follow these steps to make the necessary adjustments:
Steps to Adjust Drawer Fronts
- Locate Adjustment Screws: Open the drawer to locate the adjustment screws on the side of the drawer slides.
- Adjustment: To adjust the drawer front, loosen the screws on the side of the drawer slightly. Move the drawer front up or down, or left to right, to the desired position. Tighten the screws to secure the new position.
Tips for Accurate Adjustment
- Make Small Adjustments: Small, incremental adjustments can help achieve the perfect alignment without overcorrecting.
- Check Alignment Regularly: After each adjustment, close the drawer and check the alignment to ensure it is correct.
- Use a Level: For precise vertical alignment, use a level to ensure the drawer front is perfectly horizontal.
Contact Us for Assistance
If you encounter any difficulties or have specific questions about adjusting your drawer fronts, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help you with any inquiries and ensure your furniture functions perfectly.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Separate and Install Drawer Slides?
Watch our step-by-step instruction video to help you separate and install the drawer slides.
Installing drawer slides correctly is essential for smooth operation and stability in your furniture. Here’s a step-by-step guide to help you separate and install drawer slides effectively:
Separating Drawer Slides
- Identify the Drawer Slides: Drawer slides typically come in pairs—one for the left side (usually marked with "L" or "CL") and one for the right side (marked with "R" or "CR"). Ensure you have both slides ready for installation.
- Locate Release Mechanism: Most drawer slides have a release mechanism that allows you to separate the slide components. Look for tabs or levers on the slides near the drawer release clips.
- Activate Release Mechanism: To separate the slides, lift up on the right side and push down on the left side to activate the release mechanism. This may involve pressing down on a tab or lever while gently pulling the drawer slide components apart.
- Separate the Slides: Once the release mechanism is activated, carefully pull the drawer slides apart. Ensure you keep the slides aligned to prevent damage or misalignment.
Installing Drawer Slides
- Prepare the Drawer and Cabinet: Position the drawer on a flat surface, ensuring it is oriented correctly with the front facing upward. Position the cabinet or furniture unit where the drawer will be installed.
- Align and Position Slides: Identify the left and right slides according to the markings (CL/CR for cabinet and DL/DR for drawer).Position the left slide (CL or DL) on the left side of the drawer and the right slide (CR or DR) on the right side.
- Mount Slides on Drawer: Position the drawer slide flush with the front edge of the drawer side. Use screws provided to secure the slides to the drawer. Ensure the slides are level and straight.
- Mount Slides in Cabinet: Position the cabinet slide flush with the front edge of the cabinet side. Use screws provided to secure the slides to the cabinet. Ensure the slides are level and aligned with the drawer slides.
- Test Drawer Movement: Slide the drawer into the cabinet to test movement and alignment. Ensure the drawer slides smoothly and closes completely without obstruction.
- Adjust if Necessary: If the drawer does not slide smoothly or aligns incorrectly, adjust the position of the slides or screws accordingly.
- Securely Fasten: Once satisfied with the alignment and movement, securely tighten all screws to ensure the slides are firmly in place.
Tips for Installation:
- Follow Manufacturer Instructions: Always refer to the specific assembly instructions provided by the manufacturer for your furniture model.
- Check for Smooth Operation: Ensure the drawer slides smoothly and without resistance before finalizing installation.
- Double-Check Alignment: Proper alignment of the drawer slides is crucial for stability and functionality.
When to Seek Assistance:
If you encounter difficulties during the separation or installation process of drawer slides, or if you have any questions, please contact our Consumer Service Team for assistance:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help ensure your furniture assembly experience is successful and satisfying.
How Do You Tell the Slides Apart and Put Them on Correctly?
Identifying the Slides
Most slides have tiny letters embossed on them - the letters are CL, CR, DR, and DL. Understanding these letters is crucial for correctly mounting the slides.
What the Letters Mean
- C: Stands for Cabinet (the unit itself).
- D: Stands for Drawer.
- L: Stands for Left.
- R: Stands for Right.
Mounting the Slides Correctly
For the Cabinet (C):
- CL Slide: Should be mounted on the left-hand side of the unit as you face the unit.
- CR Slide: Should be mounted on the right-hand side of the unit as you face the unit.
For the Drawer (D):
- DL Slide: Should be mounted on the left-hand side of the drawer as you face the handle/front of the drawer.
- DR Slide: Should be mounted on the right-hand side of the drawer as you face the handle/front of the drawer.
Special Notes
- Roller Slides vs. Ball-Bearing Slides: The above lettering system usually only applies to roller slides, not ball-bearing slides. For ball-bearing slides, refer to the specific instructions provided in the assembly manual.
- Double-Check Instructions: Always double-check the assembly instructions provided with your product to ensure proper installation.
Additional Tips
- Orientation Matters: Pay close attention to the orientation of the slides. Incorrect mounting can result in drawers that do not open or close properly.
- Follow Steps Carefully: Carefully follow each step in the assembly instructions to avoid mistakes.
When to Contact Support
If you encounter any difficulties or have questions about mounting the slides, please contact our Consumer Service Team for assistance. We are here to help ensure your assembly process is smooth and successful.
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Thank you for choosing our products. We strive to provide excellent service and support throughout your furniture assembly experience.
How to Remove Stickers from Laminate Furniture
Removing stickers from laminate furniture can be done effectively with the right techniques. Follow these steps to remove stickers without damaging the surface:
Steps to Remove Stickers
- Warm Up the Adhesive: Rub your palm repeatedly in a clockwise direction over the sticker to warm up the adhesive. Alternatively, use a hairdryer to gently heat the sticker residue. Hold the hairdryer a few inches away and move it back and forth for a few seconds.
- Peel Off Sticker: Carefully peel off as much of the sticker as possible using your fingers or a plastic scraper. Avoid using metal tools to prevent scratching the laminate surface
- Remove Sticker Residue: Use your fingernail or a rubber scraper to remove the warmed adhesive. Do not use metal tools. Gently rub the residue in a circular motion until it starts to lift off. If residue remains, wipe the area with a clean, damp cloth to remove any leftover residue. Dry the area with a soft, dry cloth.
Tips for Effective Removal
- Avoid Harsh Chemicals: Do not use harsh chemicals or abrasive materials, as they can damage the laminate surface.
- Be Patient: Removing adhesive residue may take a few attempts. Be patient and gentle to avoid damaging the furniture.
Important Note
- Safety Stickers: Some safety stickers are not designed to be removed. They must remain in place to ensure safety and compliance with product guidelines.
Contact Us for Assistance
If you have any questions or need further assistance, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help with any inquiries you may have.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How do I tighten the KD Cams?
Watch our step-by-step instruction video to help you properly tighten the KD Cams.
KD Cams (Knock Down Cams) are essential components used in furniture assembly to securely join pieces of wood. Properly tightening KD cams ensures a stable and durable assembly. Follow the steps below to correctly tighten KD cams:
1. Understand the Assembly Components: KD cams typically consist of two main parts: a washer/cam and a rod/bolt. These components work together to clamp and hold pieces of wood firmly in place.
2. Insert the Rod/Bolt:
- Begin by inserting the rod or bolt into the designated hole in one piece of wood. Ensure it is positioned correctly for alignment with the KD cam.
3. Place and Align the KD Cam:
- Insert the KD cam into the corresponding hole on the adjacent piece of wood. The opening in the KD cam should align perfectly with the rod or bolt inserted in step 2.
4. Tightening the KD Cam:
- Use a flathead screwdriver to tighten the KD cam. Insert the screwdriver into the slot on the washer/cam.
- Begin turning the KD cam clockwise. Gradually increase the pressure as you turn to ensure a snug fit.
- Rotate the KD cam to approximately the 2 o’clock position. This position helps in securely clamping the pieces of wood together.
5. Applying Final Pressure:
- To ensure the KD cam is properly tightened, apply a little additional pressure once it reaches the 2 o’clock position. This step ensures that the joint is firmly held together without over-tightening, which could potentially damage the cam or the wood.
Additional Tips:
- Avoid Over-Tightening: Excessive force when tightening the KD cam can lead to damage. Apply firm pressure gradually and check the stability of the joint periodically.
- Check Alignment: Before final tightening, ensure that all parts are aligned correctly. Misalignment can affect the stability and appearance of the assembled furniture.
Troubleshooting:
- Looseness: If you notice that the joint feels loose after tightening, double-check the alignment and consider re-tightening the KD cam with slightly more pressure.
- Damage to Cam or Wood: If the KD cam or the wood shows signs of damage during assembly, please contact our Consumer Service Team for assistance.
Contact Us for Assistance: If you have any questions or need further assistance, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
By following these steps and tips, you can effectively tighten KD cams during furniture assembly, ensuring a secure and professional finish. If you have any further questions or encounter difficulties, don’t hesitate to consult the assembly instructions provided with your furniture or contact our consumer service team for assistance.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
Can I Use Glue to Construct a Piece of Furniture?
When assembling furniture, it's important to follow the provided assembly instructions for optimal construction and to maintain warranty coverage. Here’s what you need to know about using glue:
Guidelines for Using Glue
- Assembly Instructions: If glue is not mentioned in the assembly instructions, it is not required for assembling the furniture. The manufacturer designs the assembly process to ensure stability and functionality without additional adhesive.
- When Glue Is Included: Some assembly kits may include a bottle of glue in the packaging. If the instructions specify the use of glue, it is crucial to follow these guidelines. The glue provided is designed to enhance structural integrity at specific joints or connections.
- Strict Adherence to Instructions: If instructed to use glue, strictly adhere to the provided type and application instructions. Using a different type of glue may not only compromise the assembly but could also hinder disassembly if needed in the future.
Warranty Implications
- Effect on Warranty: Using unauthorized adhesive or deviating from the provided assembly instructions, including the use of glue when not specified, may void the product warranty. The warranty typically covers defects under normal use and assembly as per the manufacturer’s guidelines.
Proper Use of Glue
- Follow Manufacturer Recommendations: Always follow the assembly instructions provided by the manufacturer. If glue is included, use it as directed to ensure proper assembly and structural integrity.
- Contact Consumer Service: For clarification on the use of glue or any questions regarding assembly instructions, please contact our Consumer Service Team:
Consumer Service Phone Number: 800-950-4782
Email: service@esolutionsfurniture.com
Conclusion
Using glue in furniture assembly should be done strictly according to manufacturer instructions. This ensures the furniture's stability, maintains warranty coverage, and prevents potential issues during assembly and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How to Attach Wall Mounted Cabinets to a Wall
Attaching wall cabinets securely to a wall is crucial for stability and safety. This guide outlines the steps for installing wall cabinets when anchor screws are not supplied by the manufacturer. Please note, for safety reasons, it's recommended that installation be performed by a professional or someone experienced in handling such tasks.
1. Gather Necessary Tools and Materials: Before beginning the installation, gather the following tools and materials:
- Electric drill
- Screwdriver (preferably electric or cordless)
- Level
- Pencil
- Measuring tape
- Stud finder
- Anchors and screws suitable for your wall type (if not supplied by the manufacturer)
- Cabinet mounting screws (if not supplied by the manufacturer)
Prepare the Installation Area:
- Clear the installation area of any obstructions.
- Ensure the wall surface is clean and free from debris.
3. Locate and Mark Wall Studs:
- Use a stud finder to locate the studs in the wall where the cabinets will be mounted.
- Mark the stud locations with a pencil. Wall studs provide the strongest support for mounting cabinets.
4. Determine Cabinet Placement:
- Measure and mark the height at which the cabinets will be installed.
- Use a level to ensure the markings are straight and level across the wall.
5. Install Mounting Screws or Anchors:
- For Wooden Studs: Drill pilot holes into the wall studs at the marked locations using an appropriately sized drill bit. Insert mounting screws through the cabinet back and into the pilot holes. Use a screwdriver to tighten securely.
- For Drywall or Plasterboard: If anchor screws are not supplied by the manufacturer, select appropriate wall anchors based on your wall type (e.g., toggle bolts, molly bolts).Drill pilot holes into the drywall or plasterboard at the marked stud locations. Insert the anchors into the pilot holes. Securely attach the cabinet mounting screws into the anchors using a screwdriver or electric screwdriver.
6. Securely Attach the Cabinets:
- Lift the cabinet into position and align it with the mounting screws or anchors.
- Carefully lower the cabinet onto the screws or anchors.
- Double-check alignment and use a level to ensure the cabinet is straight and level.
7. Final Adjustments:
- Tighten all screws securely to ensure the cabinet is firmly attached to the wall.
- Check for any gaps between the cabinet and the wall.
8. Professional Installation Recommendation:
- Due to the importance of ensuring cabinets are securely attached and level, it is recommended that installation be performed by a professional or someone experienced in handling such tasks.
- Professionals have the expertise and tools to ensure cabinets are mounted safely and securely, minimizing the risk of accidents or damage.
Contact Us for Consumer Services: If you have any questions regarding specific installation methods, require guidance on using anchor screws, or need assistance with your wall cabinet installation, please contact our Consumer Services Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Our dedicated team is available to assist you with any inquiries you may have about installing our products safely and effectively. For further information or additional support, feel free to reach out to us. We are committed to ensuring your satisfaction and successful installation of your wall cabinets.
Note: This guide assumes typical installation scenarios. Always follow specific instructions provided by the cabinet manufacturer for your particular model and consult professional help as needed.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
The QR code in the instruction sheet does not work. How can I access the assembly video?
We apologize for any inconvenience caused by the QR code not functioning as expected. We are currently working to resolve this issue. In the meantime, you can access the assembly video by visiting our Help Center and navigating to the Video Library section, where it is available for viewing.
If you need any further assistance, please don’t hesitate to reach out to our support team!
Is It Difficult to Assemble RTA Furniture?
Ready-to-Assemble (RTA) Furniture is designed with the consumer in mind, making the assembly process straightforward and manageable. Here are some key points to help you understand the assembly process and available support:
Easy-to-Follow Assembly Instructions
- Included Instructions: Each package comes with detailed assembly instructions that guide you through each step of the process. If multiple box, the instructions are usually contained in the box labeled Box 1 or A1.
- Clarity: The instructions are designed to be clear and easy to understand, ensuring that you can complete the assembly without any confusion.
Consumer Service Support
In the unlikely event that you run into difficulties during the assembly process, our Consumer Service Team is here to help. Here’s how we can assist you:
- Phone Support: Call our Consumer Service Team at 800-950-4782 to speak with an Associate who can assist you with your questions.
- Email Support: You can also email us at service@esolutionsfurniture.com for support and guidance.
Tips for a Smooth Assembly Experience
- Read the Instructions: Before starting, carefully read through the entire assembly instructions to familiarize yourself with the process and components.
- Prepare Your Workspace: Ensure you have a clean and spacious area to work in, with all necessary tools on hand.
- Take Your Time: Follow each step methodically and take your time to ensure everything is assembled correctly.
- Double-Check: Periodically double-check your work against the instructions to ensure accuracy.
Additional Resources
- Online Instructions: If you misplace your assembly instructions, you can download PDF versions from our website. Simply search for your product and look for the assembly manual.
- Video Tutorials: Check our website or YouTube channel for video tutorials that provide visual guidance for assembling your furniture.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Care Center. We are here to help make your assembly experience as easy and enjoyable as possible.
- Customer Care Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Thank you for choosing our products. We strive to provide you with excellent service and support throughout your furniture assembly experience.
Do you have any assembly tips?
Assembling RTA (Ready-to-Assemble) furniture can vary depending on the specific piece, but here are general steps to follow:
- Prepare the Area: Clear a space large enough to lay out all the parts of the furniture and ensure you have enough room to work comfortably.
- Read the Instructions: Carefully read through the assembly instructions provided by the manufacturer. Make sure you understand each step before proceeding.
- Gather Tools: Check the instructions to see what tools are required. Typically, you'll need a screwdriver, hammer, and sometimes an Allen wrench (hex key) or other specialized tools.
- Organize Parts: Group similar parts together and lay them out in an organized manner. This makes it easier to locate the pieces you need during assembly.
- Follow Step-by-Step: Begin assembling the furniture according to the instructions provided. Follow each step sequentially, ensuring parts are oriented correctly and securely fastened.
- Use Proper Hardware: Double-check that you're using the correct screws, bolts, and other hardware as specified in the instructions. Using the wrong hardware can lead to instability or damage.
- Secure Joints: Tighten all screws and bolts securely to ensure stability. Avoid over-tightening, as this can strip the threads or damage the furniture.
- Check Alignment: Periodically check the alignment of the parts as you assemble them to ensure everything is coming together correctly.
- Test Stability: Once the furniture is fully assembled, gently test its stability by applying light pressure or gently rocking it. Make any necessary adjustments to ensure it sits level and stable.
- Clean Up: Dispose of any packaging materials and clean up your workspace once the assembly is complete.
- Review Warranty: Before discarding any packaging materials, review the warranty information provided by the manufacturer in case you need to reference it later.
- Enjoy Your Furniture: Once assembled, your RTA furniture is ready to use and enjoy!
If you encounter any difficulties during assembly, refer back to the instructions or contact us for assistance.
What if there are missing or damaged parts in my order?
We strive to ensure that your furniture arrives complete and in excellent condition. However, if you encounter any missing or damaged parts, we are here to assist you promptly without the need to return the entire furniture piece.
Reporting Missing or Damaged Parts
If you discover missing or damaged parts upon receiving your order, please follow these steps:
- Identify the Part Number and Engineering Revision:
- Refer to the Assembly Instructions that came with your product. Each part should be labeled with a specific part number.
- On the lower part of the cover of the assembly instructions, there is a number starting with an "A". Provide this number to ensure that we have the proper engineering revision of the product you purchased.
- If your order consists of multiple boxes, each box may have its own assembly instructions sheet. Please provide the number specific to the box you are contacting us about.
2. Contact Us: Reach out to our customer service team immediately to report the issue. You can contact us Submit a request or by phone at 1-800-950-4782.Provide the part number(s) of the missing or damaged part(s), the engineering revision number (starting with "A"), and your order details (order number, customer name, etc.).
Replacement Parts Process
Once we receive your report and necessary details:
- Free of Charge: We will promptly send you the required replacement parts free of charge.
- Quick Resolution: Our goal is to ensure that you receive the missing or damaged parts as quickly as possible so you can complete the assembly of your furniture.
No Need to Return the Furniture
There’s no need to return the entire furniture piece to the retailer if only parts are missing or damaged. We handle the issue directly by sending you the necessary replacement parts.
Contact Us
If you have any questions or need assistance regarding missing or damaged parts, please don’t hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your purchase.
- Customer Service: Submit a request
- Customer Service Phone Number: 1-800-950-4782
Thank you for choosing our products. We appreciate your understanding and cooperation in resolving any issues that may arise.
How to Identify Hardware Parts Without Labels
When assembling furniture, correctly identifying hardware parts is crucial for smooth assembly and ensuring structural integrity. Here’s a guide to help you identify the correct screws, nuts, and bolts when they are not labeled:
Using the Assembly Instructions
- Consult the Assembly Instructions: The Assembly Instruction book typically includes detailed diagrams or illustrations of each hardware part required for assembly.
- Scale Drawings: All nuts, bolts, and screws in the Assembly Instruction book are drawn to scale. This means that the size and shape of each piece in the diagram match its actual physical dimensions.
- Match Against Diagrams: Take a piece of the enclosed hardware (nut, bolt, screw) and hold it up against the corresponding picture in the Instructions. Compare the physical hardware to the diagram in terms of shape and size. The correct hardware part should match the drawing in both shape and size, helping you easily identify each piece.
- Use of Scale: Ensure the hardware part matches the scale drawing in the Instructions accurately. This method allows for quick identification and ensures you select the correct piece for each step of assembly.
Additional Tips for Identification
- Organize Hardware: Before starting assembly, organize all hardware parts into separate groups (screws, bolts, nuts) according to their sizes and types.
- Double-Check: If uncertain, double-check the shape and size of the hardware against the Assembly Instructions before proceeding.
- Count and Verify: Count all hardware pieces before assembly to ensure none are missing. Refer to the quantity listed in the Assembly Instructions.
When Labels Are Missing
If hardware parts are not labeled, following the above steps using the Assembly Instructions should effectively help you identify each piece needed for assembly.
Contact Us for Assistance
If you encounter difficulties identifying hardware parts or have questions during the assembly process, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your assembly experience is smooth and successful.
How to Adjust Door Hinges
Watch our step-by-step instruction video to help you adjust the door hinges.
Adjusting door hinges is essential for ensuring proper alignment and functionality of cabinet doors. Here’s a step-by-step guide to help you adjust door hinges effectively:
Tools You May Need
Before starting, gather the following tools:
- Phillips screwdriver
- Flathead screwdriver
- Measuring tape (optional)
- Pencil (optional)
Step-by-Step Adjustment Process
- Identify Hinge Type: Determine the type of hinges used on your cabinet doors. Common types include concealed hinges or surface-mounted hinges.
- Locate Adjustment Screws: Most hinges have adjustment screws that control door position. These screws are typically located on the hinge itself or the mounting plate attached to the cabinet.
- Vertical Adjustment (Height):To adjust the height of the door, locate the vertical adjustment screw on the hinge. Turn the screw clockwise to raise the door or counterclockwise to lower it.Make small adjustments at a time and check the door alignment after each adjustment.
- Horizontal Adjustment (Side-to-Side):If the door needs to move closer or farther from the cabinet frame, adjust the horizontal screws on the hinge.For concealed hinges, these screws are often located at the sides of the hinge. For surface-mounted hinges, the screws are typically on the mounting plate.Turn the adjustment screws to move the door left or right as needed.
- Depth Adjustment (In-Out):Some hinges allow you to adjust the depth of the door relative to the cabinet frame. This adjustment ensures the door closes flush with the frame.Locate the depth adjustment screw on the hinge or mounting plate and adjust as necessary.
- Check Alignment:After making adjustments, close the door and check for proper alignment. The door should close smoothly without rubbing against the cabinet frame or adjacent doors.Use a measuring tape or visually inspect gaps between the door and frame to ensure uniformity.
- Tighten Screws Securely:Once satisfied with the door alignment, tighten all adjustment screws securely to prevent future movement.
Tips for Successful Adjustment
- Patience: Adjust hinges gradually to avoid over-adjustment, which can affect door alignment.
- Symmetrical Adjustment: Ensure both hinges on the door are adjusted evenly to maintain balanced alignment.
- Review Instructions: Refer to specific assembly instructions provided by the manufacturer for detailed hinge adjustment guidelines.
Contact Us for Assistance
If you encounter difficulties adjusting door hinges or have specific questions about your product’s hinges, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to assist you with any inquiries and ensure your furniture functions perfectly.
How Do I Adjust the Drawer Fronts?
Watch our step-by-step instruction video to help you adjust the drawer fronts.
Adjusting the drawer fronts ensures they align perfectly and operate smoothly. Follow these steps to make the necessary adjustments:
Steps to Adjust Drawer Fronts
- Locate Adjustment Screws: Open the drawer to locate the adjustment screws on the side of the drawer slides.
- Adjustment: To adjust the drawer front, loosen the screws on the side of the drawer slightly. Move the drawer front up or down, or left to right, to the desired position. Tighten the screws to secure the new position.
Tips for Accurate Adjustment
- Make Small Adjustments: Small, incremental adjustments can help achieve the perfect alignment without overcorrecting.
- Check Alignment Regularly: After each adjustment, close the drawer and check the alignment to ensure it is correct.
- Use a Level: For precise vertical alignment, use a level to ensure the drawer front is perfectly horizontal.
Contact Us for Assistance
If you encounter any difficulties or have specific questions about adjusting your drawer fronts, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help you with any inquiries and ensure your furniture functions perfectly.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Separate and Install Drawer Slides?
Watch our step-by-step instruction video to help you separate and install the drawer slides.
Installing drawer slides correctly is essential for smooth operation and stability in your furniture. Here’s a step-by-step guide to help you separate and install drawer slides effectively:
Separating Drawer Slides
- Identify the Drawer Slides: Drawer slides typically come in pairs—one for the left side (usually marked with "L" or "CL") and one for the right side (marked with "R" or "CR"). Ensure you have both slides ready for installation.
- Locate Release Mechanism: Most drawer slides have a release mechanism that allows you to separate the slide components. Look for tabs or levers on the slides near the drawer release clips.
- Activate Release Mechanism: To separate the slides, lift up on the right side and push down on the left side to activate the release mechanism. This may involve pressing down on a tab or lever while gently pulling the drawer slide components apart.
- Separate the Slides: Once the release mechanism is activated, carefully pull the drawer slides apart. Ensure you keep the slides aligned to prevent damage or misalignment.
Installing Drawer Slides
- Prepare the Drawer and Cabinet: Position the drawer on a flat surface, ensuring it is oriented correctly with the front facing upward. Position the cabinet or furniture unit where the drawer will be installed.
- Align and Position Slides: Identify the left and right slides according to the markings (CL/CR for cabinet and DL/DR for drawer).Position the left slide (CL or DL) on the left side of the drawer and the right slide (CR or DR) on the right side.
- Mount Slides on Drawer: Position the drawer slide flush with the front edge of the drawer side. Use screws provided to secure the slides to the drawer. Ensure the slides are level and straight.
- Mount Slides in Cabinet: Position the cabinet slide flush with the front edge of the cabinet side. Use screws provided to secure the slides to the cabinet. Ensure the slides are level and aligned with the drawer slides.
- Test Drawer Movement: Slide the drawer into the cabinet to test movement and alignment. Ensure the drawer slides smoothly and closes completely without obstruction.
- Adjust if Necessary: If the drawer does not slide smoothly or aligns incorrectly, adjust the position of the slides or screws accordingly.
- Securely Fasten: Once satisfied with the alignment and movement, securely tighten all screws to ensure the slides are firmly in place.
Tips for Installation:
- Follow Manufacturer Instructions: Always refer to the specific assembly instructions provided by the manufacturer for your furniture model.
- Check for Smooth Operation: Ensure the drawer slides smoothly and without resistance before finalizing installation.
- Double-Check Alignment: Proper alignment of the drawer slides is crucial for stability and functionality.
When to Seek Assistance:
If you encounter difficulties during the separation or installation process of drawer slides, or if you have any questions, please contact our Consumer Service Team for assistance:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help ensure your furniture assembly experience is successful and satisfying.
How Do You Tell the Slides Apart and Put Them on Correctly?
Identifying the Slides
Most slides have tiny letters embossed on them - the letters are CL, CR, DR, and DL. Understanding these letters is crucial for correctly mounting the slides.
What the Letters Mean
- C: Stands for Cabinet (the unit itself).
- D: Stands for Drawer.
- L: Stands for Left.
- R: Stands for Right.
Mounting the Slides Correctly
For the Cabinet (C):
- CL Slide: Should be mounted on the left-hand side of the unit as you face the unit.
- CR Slide: Should be mounted on the right-hand side of the unit as you face the unit.
For the Drawer (D):
- DL Slide: Should be mounted on the left-hand side of the drawer as you face the handle/front of the drawer.
- DR Slide: Should be mounted on the right-hand side of the drawer as you face the handle/front of the drawer.
Special Notes
- Roller Slides vs. Ball-Bearing Slides: The above lettering system usually only applies to roller slides, not ball-bearing slides. For ball-bearing slides, refer to the specific instructions provided in the assembly manual.
- Double-Check Instructions: Always double-check the assembly instructions provided with your product to ensure proper installation.
Additional Tips
- Orientation Matters: Pay close attention to the orientation of the slides. Incorrect mounting can result in drawers that do not open or close properly.
- Follow Steps Carefully: Carefully follow each step in the assembly instructions to avoid mistakes.
When to Contact Support
If you encounter any difficulties or have questions about mounting the slides, please contact our Consumer Service Team for assistance. We are here to help ensure your assembly process is smooth and successful.
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Thank you for choosing our products. We strive to provide excellent service and support throughout your furniture assembly experience.
How to Remove Stickers from Laminate Furniture
Removing stickers from laminate furniture can be done effectively with the right techniques. Follow these steps to remove stickers without damaging the surface:
Steps to Remove Stickers
- Warm Up the Adhesive: Rub your palm repeatedly in a clockwise direction over the sticker to warm up the adhesive. Alternatively, use a hairdryer to gently heat the sticker residue. Hold the hairdryer a few inches away and move it back and forth for a few seconds.
- Peel Off Sticker: Carefully peel off as much of the sticker as possible using your fingers or a plastic scraper. Avoid using metal tools to prevent scratching the laminate surface
- Remove Sticker Residue: Use your fingernail or a rubber scraper to remove the warmed adhesive. Do not use metal tools. Gently rub the residue in a circular motion until it starts to lift off. If residue remains, wipe the area with a clean, damp cloth to remove any leftover residue. Dry the area with a soft, dry cloth.
Tips for Effective Removal
- Avoid Harsh Chemicals: Do not use harsh chemicals or abrasive materials, as they can damage the laminate surface.
- Be Patient: Removing adhesive residue may take a few attempts. Be patient and gentle to avoid damaging the furniture.
Important Note
- Safety Stickers: Some safety stickers are not designed to be removed. They must remain in place to ensure safety and compliance with product guidelines.
Contact Us for Assistance
If you have any questions or need further assistance, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are here to help with any inquiries you may have.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How do I tighten the KD Cams?
Watch our step-by-step instruction video to help you properly tighten the KD Cams.
KD Cams (Knock Down Cams) are essential components used in furniture assembly to securely join pieces of wood. Properly tightening KD cams ensures a stable and durable assembly. Follow the steps below to correctly tighten KD cams:
1. Understand the Assembly Components: KD cams typically consist of two main parts: a washer/cam and a rod/bolt. These components work together to clamp and hold pieces of wood firmly in place.
2. Insert the Rod/Bolt:
- Begin by inserting the rod or bolt into the designated hole in one piece of wood. Ensure it is positioned correctly for alignment with the KD cam.
3. Place and Align the KD Cam:
- Insert the KD cam into the corresponding hole on the adjacent piece of wood. The opening in the KD cam should align perfectly with the rod or bolt inserted in step 2.
4. Tightening the KD Cam:
- Use a flathead screwdriver to tighten the KD cam. Insert the screwdriver into the slot on the washer/cam.
- Begin turning the KD cam clockwise. Gradually increase the pressure as you turn to ensure a snug fit.
- Rotate the KD cam to approximately the 2 o’clock position. This position helps in securely clamping the pieces of wood together.
5. Applying Final Pressure:
- To ensure the KD cam is properly tightened, apply a little additional pressure once it reaches the 2 o’clock position. This step ensures that the joint is firmly held together without over-tightening, which could potentially damage the cam or the wood.
Additional Tips:
- Avoid Over-Tightening: Excessive force when tightening the KD cam can lead to damage. Apply firm pressure gradually and check the stability of the joint periodically.
- Check Alignment: Before final tightening, ensure that all parts are aligned correctly. Misalignment can affect the stability and appearance of the assembled furniture.
Troubleshooting:
- Looseness: If you notice that the joint feels loose after tightening, double-check the alignment and consider re-tightening the KD cam with slightly more pressure.
- Damage to Cam or Wood: If the KD cam or the wood shows signs of damage during assembly, please contact our Consumer Service Team for assistance.
Contact Us for Assistance: If you have any questions or need further assistance, please contact our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
By following these steps and tips, you can effectively tighten KD cams during furniture assembly, ensuring a secure and professional finish. If you have any further questions or encounter difficulties, don’t hesitate to consult the assembly instructions provided with your furniture or contact our consumer service team for assistance.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
Can I Use Glue to Construct a Piece of Furniture?
When assembling furniture, it's important to follow the provided assembly instructions for optimal construction and to maintain warranty coverage. Here’s what you need to know about using glue:
Guidelines for Using Glue
- Assembly Instructions: If glue is not mentioned in the assembly instructions, it is not required for assembling the furniture. The manufacturer designs the assembly process to ensure stability and functionality without additional adhesive.
- When Glue Is Included: Some assembly kits may include a bottle of glue in the packaging. If the instructions specify the use of glue, it is crucial to follow these guidelines. The glue provided is designed to enhance structural integrity at specific joints or connections.
- Strict Adherence to Instructions: If instructed to use glue, strictly adhere to the provided type and application instructions. Using a different type of glue may not only compromise the assembly but could also hinder disassembly if needed in the future.
Warranty Implications
- Effect on Warranty: Using unauthorized adhesive or deviating from the provided assembly instructions, including the use of glue when not specified, may void the product warranty. The warranty typically covers defects under normal use and assembly as per the manufacturer’s guidelines.
Proper Use of Glue
- Follow Manufacturer Recommendations: Always follow the assembly instructions provided by the manufacturer. If glue is included, use it as directed to ensure proper assembly and structural integrity.
- Contact Consumer Service: For clarification on the use of glue or any questions regarding assembly instructions, please contact our Consumer Service Team:
Consumer Service Phone Number: 800-950-4782
Email: service@esolutionsfurniture.com
Conclusion
Using glue in furniture assembly should be done strictly according to manufacturer instructions. This ensures the furniture's stability, maintains warranty coverage, and prevents potential issues during assembly and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How to Attach Wall Mounted Cabinets to a Wall
Attaching wall cabinets securely to a wall is crucial for stability and safety. This guide outlines the steps for installing wall cabinets when anchor screws are not supplied by the manufacturer. Please note, for safety reasons, it's recommended that installation be performed by a professional or someone experienced in handling such tasks.
1. Gather Necessary Tools and Materials: Before beginning the installation, gather the following tools and materials:
- Electric drill
- Screwdriver (preferably electric or cordless)
- Level
- Pencil
- Measuring tape
- Stud finder
- Anchors and screws suitable for your wall type (if not supplied by the manufacturer)
- Cabinet mounting screws (if not supplied by the manufacturer)
Prepare the Installation Area:
- Clear the installation area of any obstructions.
- Ensure the wall surface is clean and free from debris.
3. Locate and Mark Wall Studs:
- Use a stud finder to locate the studs in the wall where the cabinets will be mounted.
- Mark the stud locations with a pencil. Wall studs provide the strongest support for mounting cabinets.
4. Determine Cabinet Placement:
- Measure and mark the height at which the cabinets will be installed.
- Use a level to ensure the markings are straight and level across the wall.
5. Install Mounting Screws or Anchors:
- For Wooden Studs: Drill pilot holes into the wall studs at the marked locations using an appropriately sized drill bit. Insert mounting screws through the cabinet back and into the pilot holes. Use a screwdriver to tighten securely.
- For Drywall or Plasterboard: If anchor screws are not supplied by the manufacturer, select appropriate wall anchors based on your wall type (e.g., toggle bolts, molly bolts).Drill pilot holes into the drywall or plasterboard at the marked stud locations. Insert the anchors into the pilot holes. Securely attach the cabinet mounting screws into the anchors using a screwdriver or electric screwdriver.
6. Securely Attach the Cabinets:
- Lift the cabinet into position and align it with the mounting screws or anchors.
- Carefully lower the cabinet onto the screws or anchors.
- Double-check alignment and use a level to ensure the cabinet is straight and level.
7. Final Adjustments:
- Tighten all screws securely to ensure the cabinet is firmly attached to the wall.
- Check for any gaps between the cabinet and the wall.
8. Professional Installation Recommendation:
- Due to the importance of ensuring cabinets are securely attached and level, it is recommended that installation be performed by a professional or someone experienced in handling such tasks.
- Professionals have the expertise and tools to ensure cabinets are mounted safely and securely, minimizing the risk of accidents or damage.
Contact Us for Consumer Services: If you have any questions regarding specific installation methods, require guidance on using anchor screws, or need assistance with your wall cabinet installation, please contact our Consumer Services Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
Our dedicated team is available to assist you with any inquiries you may have about installing our products safely and effectively. For further information or additional support, feel free to reach out to us. We are committed to ensuring your satisfaction and successful installation of your wall cabinets.
Note: This guide assumes typical installation scenarios. Always follow specific instructions provided by the cabinet manufacturer for your particular model and consult professional help as needed.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Shipping & Receiving
Learn about shipping timelines, delivery methods, tracking orders, and what to do if your shipment arrives damaged or incomplete.
Shipping & Delivery
Shipping your furniture
If you have questions about shipping, please reach out to us prior to submitting your order at websales@esolutionsfurniture.com or by calling 1-800-950-4782.
Bush products are designed and packaged for direct shipment. Orders ship complete. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment.
Shipping information is clearly marked on the product page and will be highlighted when checking out. All products in your order are shipped via the same freight company within the contiguous 48 states.
We do our best to offer free shipping to all our customers; however, some exceptions may apply. If your order falls outside of standard delivery, we encourage you to contact our customer service department to determine additional shipping costs or delivery instructions that may be required.
Getting your furniture
Once your order ships you will receive an e-mail confirming the shipment and the carrier. You can sign into your Bush Business Furniture account with your e-mail address and receive tracking information on your order. Or, with your e-mail and order number, you can view tracking information without signing in.
If you are unable to be at your home or place of business (and if it is safe to leave the item), the carrier will deliver your package to the front door or an alternate dry location.
Undeliverable items
We will make every attempt to complete the delivery of an item. Standard Return Policy applies in the event that the customer is unavailable, or if an incorrect shipping address was provided. Please contact a Customer Care associate at 1-800-950-4782 to make any adjustments for ensuring successful delivery.
Assembling your furniture
Bush Home products are designed for quick and easy assembly, with fewer pieces and fewer steps. Easy-to-follow instructions are included in the package, and our trained Customer Care experts are happy to help if you encounter a problem or have questions. Your Customer Care associate can answer all questions to make your assembly experience as effortless as possible. Here are some of the basics:
- Hardware is clearly marked – no sifting/sorting countless bags
- Assembly is easy and spelled out step-by-step, in understandable language
- Sturdy design is forgiving and resists scratches
- Flat-packed shipping lowers costs and makes it easy to move packages. Plus, we deliver to right to your door.
Shipping Requirements and Address Information
At Bush Business Furniture, we strive to provide efficient and reliable delivery services for your orders. Please note that we do not ship to Post Office boxes (P.O. boxes). Instead, we require a physical street address for delivery. This policy is in place to ensure the secure and timely delivery of your order directly to your specified location.
Reasons for Physical Address Requirement:
Shipping to a physical address rather than a P.O. box offers several advantages:
- Secure Delivery: Packages delivered to physical addresses are more secure and less prone to theft or mishandling compared to deliveries to P.O. boxes.
- Tracking and Confirmation: Physical addresses allow for better tracking and confirmation of delivery, ensuring you receive your order accurately and on time.
- Carrier Requirements: Many shipping carriers have restrictions or regulations that prevent delivery to P.O. boxes for certain types of shipments.
How to Provide a Suitable Delivery Address:
When placing an order, please ensure you provide a valid physical street address where you can receive deliveries during regular business hours. Here’s how you can ensure a smooth delivery process:
- Verify Address Accuracy: Double-check the accuracy of your delivery address to avoid any delays or issues with delivery.
- Provide a Delivery Phone Number: It is required to provide a delivery phone number where you can be reached to schedule the delivery or in case the carrier needs to contact you regarding your delivery.
Contact Us for Assistance:
If you have any questions or need further clarification about our shipping policies or address requirements, please do not hesitate to reach out to our sales team:
- Phone: 800-950-4782
- Email: websales@esolutionsfurniture.com
We are committed to providing excellent customer service and ensuring that your order is delivered securely and efficiently. Our team is here to help you throughout the ordering and delivery process, ensuring a positive experience with Bush Business Furniture.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
How will my furniture ship?
At Bush Business Furniture, we ensure your furniture is shipped with care and efficiency. Here’s how your order will be delivered based on the items you’ve selected:
UPS and FedEx Deliveries:
Most Bush Business Furniture products are designed and packaged for direct shipment via FedEx or UPS. These carriers will typically deliver your items to your doorstep whenever possible. Please note the following:
- Delivery Notification: UPS and FedEx do not typically notify you before delivery. They will leave the package in a covered location if it is safe to do so.
Truck Deliveries (Inside Delivery Service):
For orders consisting of over 8 packages or oversized items that cannot be shipped via small parcel with FedEx or UPS, we use a common carrier for delivery. Here’s what you need to know:
- Pre-call (Order Review): Prior to shipment, an order management representative from Bush Business Furniture will conduct a pre-call with you. This call serves to review your order details and discuss any specific requirements or concerns regarding the delivery location. The goal is to ensure a smooth and successful delivery process.
- Delivery to Room of Choice: All items on the same order that require truck delivery will be shipped via the same freight company. The carrier will deliver the items to your designated Room of Choice within your home.
- Identifying Room of Choice Items: Products eligible for Room of Choice delivery are clearly marked on the product page and highlighted during checkout.
- Common Carrier Details: Common carrier deliveries are managed by a trucking company contracted for packages over 150 pounds. A signature will be required upon delivery.
- Inspection and Damages: Upon delivery, please inspect all cartons for any signs of damage. If you notice any damage to the carton, please note it on the delivery receipt before signing.
- Delivery Schedule: Common carrier truck deliveries are scheduled Monday through Friday only. The freight carrier will typically contact you by telephone to schedule an appointment.
For any questions about your shipment or to inquire about specific delivery arrangements, please contact our customer service team at Bush Business Furniture. We are committed to ensuring your furniture arrives safely and meets your expectations.
We strive to provide transparent and reliable shipping options to make your furniture buying experience with Bush Business Furniture straightforward and convenient.
Do You Ship to Canada, Hawaii, or Alaska?
Shipping Policy
Thank you for your interest in our products! Currently, our shipping services are limited to the contiguous 48 states within the United States. This means that we are unable to ship to the following locations:
- Canada
- Hawaii
- Alaska
Shipping to a Freight Forwarder
For customers located in Hawaii, or Alaska, we offer the option to ship to a freight forwarder within the contiguous 48 states. You can arrange for a freight forwarding service to receive your order and handle the delivery to your final destination.
How to Use a Freight Forwarder:
- Choose a Freight Forwarder: Select a reputable freight forwarder that provides services to your location.
- Place Your Order: During checkout, enter the freight forwarder's address as the shipping address.
- Notify the Freight Forwarder: Inform the freight forwarder of your incoming shipment and provide them with any necessary documentation or instructions.
- Freight Forwarder Delivery: The freight forwarder will receive your order and manage the shipment to your final destination.
Please note that once the order is delivered to the freight forwarder, we are not responsible for any additional shipping, handling, or customs fees incurred.
Why Don't We Ship to These Locations?
Our decision to limit shipping to the contiguous 48 states is based on several factors, including logistical challenges, shipping costs, and regulatory requirements. By focusing our shipping services within this area, we can ensure timely deliveries, maintain cost-effectiveness, and provide the best possible customer experience.
Future Shipping Plans
We understand that this may be disappointing to our customers in Canada, Hawaii, and Alaska. We are continuously evaluating our shipping policies and exploring options to expand our delivery areas. While we do not have a specific timeline for when we might start shipping to these locations, we are committed to keeping our customers informed of any changes.
Contact Us
If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and appreciate your understanding.
- Customer Service Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your support and understanding!
Note: This information is current as of June 1, 2024. Shipping policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Can You Ship to APO/FPO Addresses?
At Bush Home, we strive to provide convenient shipping options for our customers. However, we regret to inform you that we are unable to ship directly to APO/FPO addresses at this time. This limitation is primarily due to the size of our cartons, which do not meet the requirements for shipping to military addresses.
Why We Cannot Ship to APO/FPO Addresses:
- Carton Size Requirements: Shipments to APO/FPO addresses have specific size restrictions that our current cartons do not meet. These restrictions are in place to ensure packages can be processed efficiently through military mail systems.
Alternative Delivery Options:
If you require delivery to an APO/FPO address, we recommend the following alternatives:
- Shipping to a Friend or Relative: You can have your order shipped to a friend or relative who can then forward the shipment to your APO/FPO address. This ensures you can still receive your order even if it cannot be sent directly.
Contact Us for Assistance:
We understand the importance of finding the best shipping solution for your needs. If you have further questions or need assistance with delivery options, please contact our sales team at websales@esolutionsfuniture.com. Our team is here to help find the best solution and ensure your order reaches you in a timely manner.
Apologies for Any Inconvenience:
We apologize for any inconvenience this limitation may cause. It is our goal to provide exceptional service to all our customers, and we appreciate your understanding regarding this matter.
For further assistance or inquiries, please do not hesitate to reach out to our sales team. We are committed to assisting you and finding the best possible shipping solution for your requirements.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
Will My Order Ship at One Time?
At Bush Business Furniture, we prioritize shipping complete orders to ensure a smooth delivery experience for our customers. Here’s what you need to know about our shipping policy:
- Orders Ship Complete: We validate inventories for all items on your order before confirming it. This means that your entire order will ship together once all items are available and ready for shipment.
- No Partial Shipments Without Authorization: We do not typically ship partial orders unless authorized in advance by you and our sales team. This policy helps us maintain efficiency and ensure that all items are delivered together.
- Delivery Timing: If your order is shipped via FedEx or UPS, delivery may occur over multiple days depending on the carrier’s schedule and logistics.
This approach ensures that you receive your complete order in a timely manner, minimizing any inconvenience or delays associated with partial shipments. If you have specific questions about your order or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your furniture purchasing experience with Bush Business Furniture as seamless as possible.
How Long Does It Take for My Order to Be Delivered?
At Bush Business Furniture, we aim to provide prompt delivery of your order. Here’s what you can expect regarding shipping times:
Order Processing
- Order Processing Time: Most products typically ship within 1-2 business days from the receipt of your online order.
Standard Transit Times
Once shipped, standard transit times are as follows:
Small Parcel, FedEx, UPS
- Delivery Time: 5-7 business days for delivery.
LTL, Inside Delivery, and Room of Choice Orders
- Delivery Time: 10-14 business days for delivery.
These timelines are estimates and can vary based on factors such as product availability, shipping method selected, and your location.
Factors Affecting Delivery Times
- Product Availability: If a product is out of stock or on backorder, it may affect the delivery timeline.
- Shipping Method: The chosen shipping method can influence how quickly your order is delivered.
- Location: Your geographic location relative to our distribution centers can affect delivery times.
Special Delivery Requirements
If you have specific delivery requirements, please contact our sales team at websales@esolutionsfurniture.com. We are committed to providing clear and efficient delivery services to ensure your furniture arrives in a timely manner and meets your expectations.
Need Further Assistance?
For any further questions or assistance, feel free to reach out to us. We’re here to help make your experience with Bush Business Furniture as seamless as possible.
Can I Get an Inside Delivery Even if My Packages Don’t Qualify for It?
Yes, for an additional fee, we can arrange inside delivery for your order, even if it does not automatically qualify for this service. Here’s what you need to know:
- Additional Fee: There will be an extra charge for inside delivery services. The fee may vary depending on your specific situation and the nature of the delivery.
- Speak with a Sales Associate: Prior to completing your order, please contact one of our Sales Associates. They will provide you with details about the inside delivery options available to you and help you understand the associated costs.
- Contact Us: If you have any questions about inside delivery or would like to arrange this service, please reach out to us at websales@esolutionsfurniture.com. Our team is ready to assist you in ensuring your furniture delivery meets your specific needs.
We are committed to providing flexible delivery solutions to accommodate your requirements and make your experience with Bush Home as convenient as possible.
What If My Shipment Arrives Damaged?
Overview
We strive to ensure that your order arrives in perfect condition. However, in the rare event that your shipment is damaged during transit, please follow the steps outlined below to ensure a smooth resolution.
Steps to Take if Your Shipment is Damaged
Upon Delivery
- Inspect the Package: Carefully inspect your shipment upon delivery. Look for any visible signs of damage to the carton or packaging.
- Note the Damage: If you notice any damage, make sure to note it on the delivery paperwork before signing it. This will serve as documentation of the damage for the freight company and our records.
- Contact Us: After noting the damage, immediately contact our customer service team by submitting a request through our support portal or by reaching out to us directly.
If the Carton is Severely Damaged
- Refuse the Shipment: If the carton is severely damaged, refuse the shipment from the freight company. Do not accept a damaged shipment.
- Notify Us: Inform us of the refusal as soon as possible. We will arrange for a replacement order to be sent out promptly.
Replacement and Return Process
- Replacement Parts: We will send you replacement part(s) for the damaged items at no additional cost.
- Cooperate with Returns: If a replacement order is delivered to you before the original shipment is returned, you are responsible for cooperating with the return process. Our team will provide you with instructions on how to return the damaged item.
- Return the Damaged Item: Ensure that the damaged item is returned according to the instructions provided. Failure to return the damaged item will result in your credit card being charged for the non-returned item.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction.
- Customer Service: Submit a Request or service@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your cooperation and understanding.
Note: This information is current as of June 1, 2024. Policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Shipping & Delivery
Shipping your furniture
If you have questions about shipping, please reach out to us prior to submitting your order at websales@esolutionsfurniture.com or by calling 1-800-950-4782.
Bush products are designed and packaged for direct shipment. Orders ship complete. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment.
Shipping information is clearly marked on the product page and will be highlighted when checking out. All products in your order are shipped via the same freight company within the contiguous 48 states.
We do our best to offer free shipping to all our customers; however, some exceptions may apply. If your order falls outside of standard delivery, we encourage you to contact our customer service department to determine additional shipping costs or delivery instructions that may be required.
Getting your furniture
Once your order ships you will receive an e-mail confirming the shipment and the carrier. You can sign into your Bush Business Furniture account with your e-mail address and receive tracking information on your order. Or, with your e-mail and order number, you can view tracking information without signing in.
If you are unable to be at your home or place of business (and if it is safe to leave the item), the carrier will deliver your package to the front door or an alternate dry location.
Undeliverable items
We will make every attempt to complete the delivery of an item. Standard Return Policy applies in the event that the customer is unavailable, or if an incorrect shipping address was provided. Please contact a Customer Care associate at 1-800-950-4782 to make any adjustments for ensuring successful delivery.
Assembling your furniture
Bush Home products are designed for quick and easy assembly, with fewer pieces and fewer steps. Easy-to-follow instructions are included in the package, and our trained Customer Care experts are happy to help if you encounter a problem or have questions. Your Customer Care associate can answer all questions to make your assembly experience as effortless as possible. Here are some of the basics:
- Hardware is clearly marked – no sifting/sorting countless bags
- Assembly is easy and spelled out step-by-step, in understandable language
- Sturdy design is forgiving and resists scratches
- Flat-packed shipping lowers costs and makes it easy to move packages. Plus, we deliver to right to your door.
Shipping Requirements and Address Information
At Bush Business Furniture, we strive to provide efficient and reliable delivery services for your orders. Please note that we do not ship to Post Office boxes (P.O. boxes). Instead, we require a physical street address for delivery. This policy is in place to ensure the secure and timely delivery of your order directly to your specified location.
Reasons for Physical Address Requirement:
Shipping to a physical address rather than a P.O. box offers several advantages:
- Secure Delivery: Packages delivered to physical addresses are more secure and less prone to theft or mishandling compared to deliveries to P.O. boxes.
- Tracking and Confirmation: Physical addresses allow for better tracking and confirmation of delivery, ensuring you receive your order accurately and on time.
- Carrier Requirements: Many shipping carriers have restrictions or regulations that prevent delivery to P.O. boxes for certain types of shipments.
How to Provide a Suitable Delivery Address:
When placing an order, please ensure you provide a valid physical street address where you can receive deliveries during regular business hours. Here’s how you can ensure a smooth delivery process:
- Verify Address Accuracy: Double-check the accuracy of your delivery address to avoid any delays or issues with delivery.
- Provide a Delivery Phone Number: It is required to provide a delivery phone number where you can be reached to schedule the delivery or in case the carrier needs to contact you regarding your delivery.
Contact Us for Assistance:
If you have any questions or need further clarification about our shipping policies or address requirements, please do not hesitate to reach out to our sales team:
- Phone: 800-950-4782
- Email: websales@esolutionsfurniture.com
We are committed to providing excellent customer service and ensuring that your order is delivered securely and efficiently. Our team is here to help you throughout the ordering and delivery process, ensuring a positive experience with Bush Business Furniture.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
How will my furniture ship?
At Bush Business Furniture, we ensure your furniture is shipped with care and efficiency. Here’s how your order will be delivered based on the items you’ve selected:
UPS and FedEx Deliveries:
Most Bush Business Furniture products are designed and packaged for direct shipment via FedEx or UPS. These carriers will typically deliver your items to your doorstep whenever possible. Please note the following:
- Delivery Notification: UPS and FedEx do not typically notify you before delivery. They will leave the package in a covered location if it is safe to do so.
Truck Deliveries (Inside Delivery Service):
For orders consisting of over 8 packages or oversized items that cannot be shipped via small parcel with FedEx or UPS, we use a common carrier for delivery. Here’s what you need to know:
- Pre-call (Order Review): Prior to shipment, an order management representative from Bush Business Furniture will conduct a pre-call with you. This call serves to review your order details and discuss any specific requirements or concerns regarding the delivery location. The goal is to ensure a smooth and successful delivery process.
- Delivery to Room of Choice: All items on the same order that require truck delivery will be shipped via the same freight company. The carrier will deliver the items to your designated Room of Choice within your home.
- Identifying Room of Choice Items: Products eligible for Room of Choice delivery are clearly marked on the product page and highlighted during checkout.
- Common Carrier Details: Common carrier deliveries are managed by a trucking company contracted for packages over 150 pounds. A signature will be required upon delivery.
- Inspection and Damages: Upon delivery, please inspect all cartons for any signs of damage. If you notice any damage to the carton, please note it on the delivery receipt before signing.
- Delivery Schedule: Common carrier truck deliveries are scheduled Monday through Friday only. The freight carrier will typically contact you by telephone to schedule an appointment.
For any questions about your shipment or to inquire about specific delivery arrangements, please contact our customer service team at Bush Business Furniture. We are committed to ensuring your furniture arrives safely and meets your expectations.
We strive to provide transparent and reliable shipping options to make your furniture buying experience with Bush Business Furniture straightforward and convenient.
Do You Ship to Canada, Hawaii, or Alaska?
Shipping Policy
Thank you for your interest in our products! Currently, our shipping services are limited to the contiguous 48 states within the United States. This means that we are unable to ship to the following locations:
- Canada
- Hawaii
- Alaska
Shipping to a Freight Forwarder
For customers located in Hawaii, or Alaska, we offer the option to ship to a freight forwarder within the contiguous 48 states. You can arrange for a freight forwarding service to receive your order and handle the delivery to your final destination.
How to Use a Freight Forwarder:
- Choose a Freight Forwarder: Select a reputable freight forwarder that provides services to your location.
- Place Your Order: During checkout, enter the freight forwarder's address as the shipping address.
- Notify the Freight Forwarder: Inform the freight forwarder of your incoming shipment and provide them with any necessary documentation or instructions.
- Freight Forwarder Delivery: The freight forwarder will receive your order and manage the shipment to your final destination.
Please note that once the order is delivered to the freight forwarder, we are not responsible for any additional shipping, handling, or customs fees incurred.
Why Don't We Ship to These Locations?
Our decision to limit shipping to the contiguous 48 states is based on several factors, including logistical challenges, shipping costs, and regulatory requirements. By focusing our shipping services within this area, we can ensure timely deliveries, maintain cost-effectiveness, and provide the best possible customer experience.
Future Shipping Plans
We understand that this may be disappointing to our customers in Canada, Hawaii, and Alaska. We are continuously evaluating our shipping policies and exploring options to expand our delivery areas. While we do not have a specific timeline for when we might start shipping to these locations, we are committed to keeping our customers informed of any changes.
Contact Us
If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help and appreciate your understanding.
- Customer Service Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your support and understanding!
Note: This information is current as of June 1, 2024. Shipping policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Can You Ship to APO/FPO Addresses?
At Bush Home, we strive to provide convenient shipping options for our customers. However, we regret to inform you that we are unable to ship directly to APO/FPO addresses at this time. This limitation is primarily due to the size of our cartons, which do not meet the requirements for shipping to military addresses.
Why We Cannot Ship to APO/FPO Addresses:
- Carton Size Requirements: Shipments to APO/FPO addresses have specific size restrictions that our current cartons do not meet. These restrictions are in place to ensure packages can be processed efficiently through military mail systems.
Alternative Delivery Options:
If you require delivery to an APO/FPO address, we recommend the following alternatives:
- Shipping to a Friend or Relative: You can have your order shipped to a friend or relative who can then forward the shipment to your APO/FPO address. This ensures you can still receive your order even if it cannot be sent directly.
Contact Us for Assistance:
We understand the importance of finding the best shipping solution for your needs. If you have further questions or need assistance with delivery options, please contact our sales team at websales@esolutionsfuniture.com. Our team is here to help find the best solution and ensure your order reaches you in a timely manner.
Apologies for Any Inconvenience:
We apologize for any inconvenience this limitation may cause. It is our goal to provide exceptional service to all our customers, and we appreciate your understanding regarding this matter.
For further assistance or inquiries, please do not hesitate to reach out to our sales team. We are committed to assisting you and finding the best possible shipping solution for your requirements.
Note: This policy is effective immediately and applies to all orders placed after the publication date of this article.
Will My Order Ship at One Time?
At Bush Business Furniture, we prioritize shipping complete orders to ensure a smooth delivery experience for our customers. Here’s what you need to know about our shipping policy:
- Orders Ship Complete: We validate inventories for all items on your order before confirming it. This means that your entire order will ship together once all items are available and ready for shipment.
- No Partial Shipments Without Authorization: We do not typically ship partial orders unless authorized in advance by you and our sales team. This policy helps us maintain efficiency and ensure that all items are delivered together.
- Delivery Timing: If your order is shipped via FedEx or UPS, delivery may occur over multiple days depending on the carrier’s schedule and logistics.
This approach ensures that you receive your complete order in a timely manner, minimizing any inconvenience or delays associated with partial shipments. If you have specific questions about your order or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help make your furniture purchasing experience with Bush Business Furniture as seamless as possible.
How Long Does It Take for My Order to Be Delivered?
At Bush Business Furniture, we aim to provide prompt delivery of your order. Here’s what you can expect regarding shipping times:
Order Processing
- Order Processing Time: Most products typically ship within 1-2 business days from the receipt of your online order.
Standard Transit Times
Once shipped, standard transit times are as follows:
Small Parcel, FedEx, UPS
- Delivery Time: 5-7 business days for delivery.
LTL, Inside Delivery, and Room of Choice Orders
- Delivery Time: 10-14 business days for delivery.
These timelines are estimates and can vary based on factors such as product availability, shipping method selected, and your location.
Factors Affecting Delivery Times
- Product Availability: If a product is out of stock or on backorder, it may affect the delivery timeline.
- Shipping Method: The chosen shipping method can influence how quickly your order is delivered.
- Location: Your geographic location relative to our distribution centers can affect delivery times.
Special Delivery Requirements
If you have specific delivery requirements, please contact our sales team at websales@esolutionsfurniture.com. We are committed to providing clear and efficient delivery services to ensure your furniture arrives in a timely manner and meets your expectations.
Need Further Assistance?
For any further questions or assistance, feel free to reach out to us. We’re here to help make your experience with Bush Business Furniture as seamless as possible.
Can I Get an Inside Delivery Even if My Packages Don’t Qualify for It?
Yes, for an additional fee, we can arrange inside delivery for your order, even if it does not automatically qualify for this service. Here’s what you need to know:
- Additional Fee: There will be an extra charge for inside delivery services. The fee may vary depending on your specific situation and the nature of the delivery.
- Speak with a Sales Associate: Prior to completing your order, please contact one of our Sales Associates. They will provide you with details about the inside delivery options available to you and help you understand the associated costs.
- Contact Us: If you have any questions about inside delivery or would like to arrange this service, please reach out to us at websales@esolutionsfurniture.com. Our team is ready to assist you in ensuring your furniture delivery meets your specific needs.
We are committed to providing flexible delivery solutions to accommodate your requirements and make your experience with Bush Home as convenient as possible.
What If My Shipment Arrives Damaged?
Overview
We strive to ensure that your order arrives in perfect condition. However, in the rare event that your shipment is damaged during transit, please follow the steps outlined below to ensure a smooth resolution.
Steps to Take if Your Shipment is Damaged
Upon Delivery
- Inspect the Package: Carefully inspect your shipment upon delivery. Look for any visible signs of damage to the carton or packaging.
- Note the Damage: If you notice any damage, make sure to note it on the delivery paperwork before signing it. This will serve as documentation of the damage for the freight company and our records.
- Contact Us: After noting the damage, immediately contact our customer service team by submitting a request through our support portal or by reaching out to us directly.
If the Carton is Severely Damaged
- Refuse the Shipment: If the carton is severely damaged, refuse the shipment from the freight company. Do not accept a damaged shipment.
- Notify Us: Inform us of the refusal as soon as possible. We will arrange for a replacement order to be sent out promptly.
Replacement and Return Process
- Replacement Parts: We will send you replacement part(s) for the damaged items at no additional cost.
- Cooperate with Returns: If a replacement order is delivered to you before the original shipment is returned, you are responsible for cooperating with the return process. Our team will provide you with instructions on how to return the damaged item.
- Return the Damaged Item: Ensure that the damaged item is returned according to the instructions provided. Failure to return the damaged item will result in your credit card being charged for the non-returned item.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction.
- Customer Service: Submit a Request or service@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your cooperation and understanding.
Note: This information is current as of June 1, 2024. Policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.
Maintenance & Other
Get tips on cleaning, caring for, and maintaining your furniture, along with answers to other common product-related questions.
Can the Product Be Painted a Different Color?
Painting furniture units can be tempting to match decor or personal style preferences. However, it's essential to understand the implications before proceeding with any alterations:
Risks of Painting
- Adhesion Issues: Laminate surfaces are designed with specific finishes that may not adhere well to paint. Painting over laminate can result in poor adhesion, leading to peeling, bubbling, or cracking of the paint.
- Damage to Surface: Most paints contain corrosive elements that can potentially damage the laminate surface over time. This can compromise the appearance and structural integrity of the furniture.
Warranty Implications
- Voided Warranty: Unauthorized alterations, including painting, typically void the manufacturer's warranty. The warranty covers the product in its original condition and intended use. Any modifications alter the product's original state, absolving the manufacturer of liability for any issues that arise.
Alternative Solutions
- Explore Available Options: Consider the wide range of laminates, styles, and colors available when selecting furniture. Bush Home offer various finishes and designs to suit different preferences without the need for painting.
- Consult with Us: If you are unsure about color options or seeking customization, contact our Consumer Service Team for assistance. We can provide recommendations or alternative products that align with your aesthetic preferences.
Contact Us for Assistance
For further clarification on painting restrictions, alternative customization options, or any questions regarding your furniture, please reach out to our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your satisfaction and providing guidance on proper product care and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Properly Clean My Laminate Work Surface?
Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
Maintaining the appearance and longevity of your laminate work surface requires regular and proper cleaning. Laminate surfaces are designed to be durable and easy to care for, but following specific guidelines can help preserve their quality and appearance. Here’s a step-by-step guide on how to properly clean your laminate work surface.
Daily Cleaning
- Dusting:Use a soft, dry cloth to remove dust and loose debris from the surface. Microfiber cloths are especially effective as they trap dust particles without scratching the laminate.
Removing Stains
- General Stains: For routine stains, use a cloth soaked in a mixture of water and mild detergent. Gently wipe the stained area until it is clean. Make sure the cloth is not overly saturated; it should be damp, not dripping.
- Persistent Stains: For more stubborn stains, apply a small amount of the water and detergent mixture directly to the stain. Allow it to sit for a few minutes before wiping it away with a damp cloth. Avoid scrubbing too hard to prevent damaging the laminate surface.
Best Practices for Laminate Surface Care
- Avoid Wet Objects: Do not place wet objects directly on the laminate work surface. Standing water can seep into seams and edges, potentially causing the laminate to swell or peel. Use coasters or trays for drinks and wet items to protect the surface.
- Avoid Commercial Cleaning Products: Refrain from using commercial cleaning products, especially those that contain harsh chemicals, abrasives, or solvents. These products can damage the laminate and dull its finish. Stick to mild, non-abrasive cleaning solutions such as a mix of water and mild detergent.
- Wipe Spills Immediately: Clean up spills as soon as they occur to prevent liquids from seeping into the laminate and causing damage. Use a soft, absorbent cloth to blot the spill and then wipe the area with a damp cloth.
- Avoid Abrasive Tools: Do not use steel wool, scrubbing pads, or any abrasive tools on the laminate surface. These can scratch and damage the finish.
Additional Tips
- Prevent Heat Damage: Use trivets or heat-resistant mats under hot cookware or appliances to prevent heat damage to the laminate surface.
- Protect from Sharp Objects: Always use a cutting board when slicing or chopping food. Direct contact with knives and other sharp objects can scratch the laminate.
- Regular Maintenance: Incorporate regular maintenance into your cleaning routine to keep the laminate surface looking its best. A quick daily dusting and weekly cleaning with a mild detergent solution can prevent buildup and keep the surface pristine.
Conclusion
Proper care and maintenance of your laminate work surface are essential to keeping it looking its best and ensuring its longevity. By using a soft, dry cloth for dusting, a damp cloth with mild detergent for stains, and avoiding wet objects and harsh cleaning products, you can maintain the beauty and functionality of your laminate work surface for years to come. Remember to act quickly with spills and stains, use protective measures for heat and sharp objects, and avoid abrasive tools to keep your laminate surface in top condition.
What Materials Are Used to Make RTA Laminate Furniture?
When selecting Ready-to-Assemble (RTA) laminate furniture, understanding the materials used in its construction can help you appreciate its durability, aesthetic appeal, and maintenance requirements. Our RTA laminate furniture is crafted using high-quality materials designed to provide a wood-like appearance while ensuring longevity and resistance to everyday wear and tear. Here’s a detailed overview of the materials used in our RTA laminate furniture:
Key Materials Used in RTA Laminate Furniture
- Laminated Particle Boards:
- Particle Boards: The core material for most RTA laminate furniture is particle board, which is made from wood chips, sawdust, and resin. This combination is pressed and extruded to form sturdy boards.
- Lamination: These particle boards are then covered with a laminated layer to enhance their appearance and durability. The lamination process involves fusing a thin layer of decorative material to the surface of the particle board under high pressure and heat. - Paper Finish:
- Wood-like Color and Texture: A high-quality paper finish is applied to the laminated particle boards to give them a wood-like color and texture. This finish mimics the look and feel of real wood, providing an aesthetically pleasing surface.
- Durability: The paper finish is designed to be durable, helping to protect the furniture from minor scratches and wear. - Commercial-Grade Melamine:
- Melamine-Coated Surfaces: Many of our furniture collections feature surfaces coated with commercial-grade melamine. Melamine is a type of plastic resin that provides a hard, durable surface.
- Resistance to Damage: Melamine is highly resistant to scratches, stains, and wear, making it an ideal choice for furniture that is subject to frequent use. - Durable Papers:
- Protective Layer: In addition to the decorative paper finish, a layer of durable paper is often used in the construction of RTA laminate furniture. This layer adds an extra level of protection and ensures the longevity of the furniture.
- Enhanced Resistance: The combination of durable papers with melamine coating enhances the furniture’s resistance to everyday damage, including spills and scratches.
Benefits of These Materials
- Aesthetic Appeal: The wood-like color and texture provided by the paper finish and melamine coating give RTA laminate furniture a high-end look that can complement any interior décor.
- Durability: The use of laminated particle boards, commercial-grade melamine, and durable papers ensures that the furniture can withstand regular use and maintain its appearance over time.
- Ease of Maintenance: The surfaces of RTA laminate furniture are easy to clean and maintain, requiring only a damp cloth for regular upkeep. The resistant properties of melamine and durable papers mean fewer worries about stains and scratches.
- Cost-Effectiveness: RTA laminate furniture offers a cost-effective alternative to solid wood furniture, providing a similar aesthetic at a more affordable price point.
Conclusion
Our RTA laminate furniture is meticulously crafted using laminated particle boards, high-quality paper finishes, commercial-grade melamine, and durable papers. These materials are chosen for their ability to mimic the look of real wood while offering superior resistance to scratches, stains, and everyday wear. By combining these elements, we ensure that our furniture is not only beautiful and stylish but also durable and easy to maintain. Whether you are furnishing your home or office, our RTA laminate furniture provides an excellent blend of aesthetics, durability, and value.
Why does my furniture smell or have an odor?
Ready-to-assemble (RTA) furniture often emits odors due to the materials used in its construction. Here are some common reasons for the smell:
- Particleboard or MDF: Many RTA furniture pieces are made from particleboard or medium-density fiberboard (MDF), which are engineered wood products. These materials can emit low levels of formaldehyde, a chemical used in their manufacture, which can produce a strong odor, especially when the furniture is new. This odor typically dissipates over time as the furniture off-gasses. All products comply with TSCA Title VI standards for formaldehyde.
- Adhesives and Sealants: Glues, adhesives, and sealants used in the assembly of RTA furniture may emit volatile organic compounds (VOCs), contributing to the smell. These compounds can include various chemicals that give off odors.
- Packaging Materials: Sometimes, the odor could come from the packaging materials used during transportation and storage. Cardboard, plastic wraps, and other packing materials can absorb odors and transfer them to the furniture.
- To mitigate the odor from your RTA furniture, you can try the following:
- Air it out: Place the furniture in a well-ventilated area for a few days to allow any odors to dissipate naturally. Typically, it is three to four days.
- Clean the surface: Wipe down the furniture with a mild detergent solution to remove any residues that may contribute to the smell. Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
- Use odor absorbers: Place odor-absorbing materials like baking soda, activated charcoal, or coffee grounds near the furniture to help absorb any lingering odors.
- Air purifiers: Consider using an air purifier with a HEPA filter to help remove airborne particles and odors from the room.
- Patience: In many cases, the odor will diminish over time as the furniture continues to off-gas. Be patient, and the smell should gradually fade away.
Can the Product Be Painted a Different Color?
Painting furniture units can be tempting to match decor or personal style preferences. However, it's essential to understand the implications before proceeding with any alterations:
Risks of Painting
- Adhesion Issues: Laminate surfaces are designed with specific finishes that may not adhere well to paint. Painting over laminate can result in poor adhesion, leading to peeling, bubbling, or cracking of the paint.
- Damage to Surface: Most paints contain corrosive elements that can potentially damage the laminate surface over time. This can compromise the appearance and structural integrity of the furniture.
Warranty Implications
- Voided Warranty: Unauthorized alterations, including painting, typically void the manufacturer's warranty. The warranty covers the product in its original condition and intended use. Any modifications alter the product's original state, absolving the manufacturer of liability for any issues that arise.
Alternative Solutions
- Explore Available Options: Consider the wide range of laminates, styles, and colors available when selecting furniture. Bush Home offer various finishes and designs to suit different preferences without the need for painting.
- Consult with Us: If you are unsure about color options or seeking customization, contact our Consumer Service Team for assistance. We can provide recommendations or alternative products that align with your aesthetic preferences.
Contact Us for Assistance
For further clarification on painting restrictions, alternative customization options, or any questions regarding your furniture, please reach out to our Consumer Service Team:
- Consumer Service Phone Number: 800-950-4782
- Email: service@esolutionsfurniture.com
We are dedicated to ensuring your satisfaction and providing guidance on proper product care and use.
Note: This information is current as of 6/1/2024. For the latest updates or specific inquiries about your product, please contact our Consumer Service Team or visit our website.
How Do I Properly Clean My Laminate Work Surface?
Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
Maintaining the appearance and longevity of your laminate work surface requires regular and proper cleaning. Laminate surfaces are designed to be durable and easy to care for, but following specific guidelines can help preserve their quality and appearance. Here’s a step-by-step guide on how to properly clean your laminate work surface.
Daily Cleaning
- Dusting:Use a soft, dry cloth to remove dust and loose debris from the surface. Microfiber cloths are especially effective as they trap dust particles without scratching the laminate.
Removing Stains
- General Stains: For routine stains, use a cloth soaked in a mixture of water and mild detergent. Gently wipe the stained area until it is clean. Make sure the cloth is not overly saturated; it should be damp, not dripping.
- Persistent Stains: For more stubborn stains, apply a small amount of the water and detergent mixture directly to the stain. Allow it to sit for a few minutes before wiping it away with a damp cloth. Avoid scrubbing too hard to prevent damaging the laminate surface.
Best Practices for Laminate Surface Care
- Avoid Wet Objects: Do not place wet objects directly on the laminate work surface. Standing water can seep into seams and edges, potentially causing the laminate to swell or peel. Use coasters or trays for drinks and wet items to protect the surface.
- Avoid Commercial Cleaning Products: Refrain from using commercial cleaning products, especially those that contain harsh chemicals, abrasives, or solvents. These products can damage the laminate and dull its finish. Stick to mild, non-abrasive cleaning solutions such as a mix of water and mild detergent.
- Wipe Spills Immediately: Clean up spills as soon as they occur to prevent liquids from seeping into the laminate and causing damage. Use a soft, absorbent cloth to blot the spill and then wipe the area with a damp cloth.
- Avoid Abrasive Tools: Do not use steel wool, scrubbing pads, or any abrasive tools on the laminate surface. These can scratch and damage the finish.
Additional Tips
- Prevent Heat Damage: Use trivets or heat-resistant mats under hot cookware or appliances to prevent heat damage to the laminate surface.
- Protect from Sharp Objects: Always use a cutting board when slicing or chopping food. Direct contact with knives and other sharp objects can scratch the laminate.
- Regular Maintenance: Incorporate regular maintenance into your cleaning routine to keep the laminate surface looking its best. A quick daily dusting and weekly cleaning with a mild detergent solution can prevent buildup and keep the surface pristine.
Conclusion
Proper care and maintenance of your laminate work surface are essential to keeping it looking its best and ensuring its longevity. By using a soft, dry cloth for dusting, a damp cloth with mild detergent for stains, and avoiding wet objects and harsh cleaning products, you can maintain the beauty and functionality of your laminate work surface for years to come. Remember to act quickly with spills and stains, use protective measures for heat and sharp objects, and avoid abrasive tools to keep your laminate surface in top condition.
What Materials Are Used to Make RTA Laminate Furniture?
When selecting Ready-to-Assemble (RTA) laminate furniture, understanding the materials used in its construction can help you appreciate its durability, aesthetic appeal, and maintenance requirements. Our RTA laminate furniture is crafted using high-quality materials designed to provide a wood-like appearance while ensuring longevity and resistance to everyday wear and tear. Here’s a detailed overview of the materials used in our RTA laminate furniture:
Key Materials Used in RTA Laminate Furniture
- Laminated Particle Boards:
- Particle Boards: The core material for most RTA laminate furniture is particle board, which is made from wood chips, sawdust, and resin. This combination is pressed and extruded to form sturdy boards.
- Lamination: These particle boards are then covered with a laminated layer to enhance their appearance and durability. The lamination process involves fusing a thin layer of decorative material to the surface of the particle board under high pressure and heat. - Paper Finish:
- Wood-like Color and Texture: A high-quality paper finish is applied to the laminated particle boards to give them a wood-like color and texture. This finish mimics the look and feel of real wood, providing an aesthetically pleasing surface.
- Durability: The paper finish is designed to be durable, helping to protect the furniture from minor scratches and wear. - Commercial-Grade Melamine:
- Melamine-Coated Surfaces: Many of our furniture collections feature surfaces coated with commercial-grade melamine. Melamine is a type of plastic resin that provides a hard, durable surface.
- Resistance to Damage: Melamine is highly resistant to scratches, stains, and wear, making it an ideal choice for furniture that is subject to frequent use. - Durable Papers:
- Protective Layer: In addition to the decorative paper finish, a layer of durable paper is often used in the construction of RTA laminate furniture. This layer adds an extra level of protection and ensures the longevity of the furniture.
- Enhanced Resistance: The combination of durable papers with melamine coating enhances the furniture’s resistance to everyday damage, including spills and scratches.
Benefits of These Materials
- Aesthetic Appeal: The wood-like color and texture provided by the paper finish and melamine coating give RTA laminate furniture a high-end look that can complement any interior décor.
- Durability: The use of laminated particle boards, commercial-grade melamine, and durable papers ensures that the furniture can withstand regular use and maintain its appearance over time.
- Ease of Maintenance: The surfaces of RTA laminate furniture are easy to clean and maintain, requiring only a damp cloth for regular upkeep. The resistant properties of melamine and durable papers mean fewer worries about stains and scratches.
- Cost-Effectiveness: RTA laminate furniture offers a cost-effective alternative to solid wood furniture, providing a similar aesthetic at a more affordable price point.
Conclusion
Our RTA laminate furniture is meticulously crafted using laminated particle boards, high-quality paper finishes, commercial-grade melamine, and durable papers. These materials are chosen for their ability to mimic the look of real wood while offering superior resistance to scratches, stains, and everyday wear. By combining these elements, we ensure that our furniture is not only beautiful and stylish but also durable and easy to maintain. Whether you are furnishing your home or office, our RTA laminate furniture provides an excellent blend of aesthetics, durability, and value.
Why does my furniture smell or have an odor?
Ready-to-assemble (RTA) furniture often emits odors due to the materials used in its construction. Here are some common reasons for the smell:
- Particleboard or MDF: Many RTA furniture pieces are made from particleboard or medium-density fiberboard (MDF), which are engineered wood products. These materials can emit low levels of formaldehyde, a chemical used in their manufacture, which can produce a strong odor, especially when the furniture is new. This odor typically dissipates over time as the furniture off-gasses. All products comply with TSCA Title VI standards for formaldehyde.
- Adhesives and Sealants: Glues, adhesives, and sealants used in the assembly of RTA furniture may emit volatile organic compounds (VOCs), contributing to the smell. These compounds can include various chemicals that give off odors.
- Packaging Materials: Sometimes, the odor could come from the packaging materials used during transportation and storage. Cardboard, plastic wraps, and other packing materials can absorb odors and transfer them to the furniture.
- To mitigate the odor from your RTA furniture, you can try the following:
- Air it out: Place the furniture in a well-ventilated area for a few days to allow any odors to dissipate naturally. Typically, it is three to four days.
- Clean the surface: Wipe down the furniture with a mild detergent solution to remove any residues that may contribute to the smell. Watch our helpful instruction video to learn how to properly clean your laminate or melamine work surface.
- Use odor absorbers: Place odor-absorbing materials like baking soda, activated charcoal, or coffee grounds near the furniture to help absorb any lingering odors.
- Air purifiers: Consider using an air purifier with a HEPA filter to help remove airborne particles and odors from the room.
- Patience: In many cases, the odor will diminish over time as the furniture continues to off-gas. Be patient, and the smell should gradually fade away.
Warranty & Returns
Review warranty coverage, replacement parts information, return eligibility, and the steps to resolve product issues quickly and efficiently.
Warranty & Returns
Final Sale Policy
ALL SALES ARE FINAL.
All items offered for sale on this website are sold “AS-IS, WHERE-IS,” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory.
No returns, refunds, or exchanges will be permitted under any circumstances.
Warranties
Effective May 19, 2026, Bush Home and Bush Business Furniture (BBF) products sold through our websites, marketplaces, and authorized retailers no longer include manufacturer warranty coverage. ALL SALES ARE FINAL. All items offered for sale are being sold “AS-IS, WHERE-IS”, without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. No returns, refunds, or exchanges will be permitted under any circumstances.
Customers experiencing order-related issues may contact our Customer Care team for assistance. While supplies, replacement inventory, and parts remain available, we will review requests and determine, on a case-by-case, basis if an appropriate resolution is possible.
Please contact our Customer Care team within 7 days of delivery so we can review the issue. For assistance, please contact our Customer Care team through www.easyfurniturehelp.com.
We may request photos of the issue to assist with claim review.
Important Notes
- Returns, refunds, and exchanges are not permitted for any reason other than verified damage, defect, or fulfillment error.
- Items showing damage due to misuse, wear and tear, or improper assembly are not eligible for replacement.
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible:
- If the order has not shipped, we can process a cancellation
- If the order has already shipped, it cannot be canceled or returned under our final sale policy
Contact Us
For any questions or support, please contact:
📞 1-800-950-4782
📧 websales@esolutionsfurniture.com
What is Your Cancellation Policy?
Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
- Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-800-950-4782
- Email: Send an email to websales@esolutionsfurniture.com - Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
- Initiate a Return: If your order has already been shipped, you will need to initiate a return.
Contact Customer Service: Reach out to our customer service team at 1-800-950-4782 or email websales@esolutionsfurniture.com to start the return process. - Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund to appear on your credit card statement after it has been processed.
- Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-800-950-4782
- Customer Service Email: websales@esolutionsfurniture.com
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
What is your Return Policy?
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products.
Return Eligibility
To ensure a smooth return process, please keep the following in mind:
- Condition: Items eligible for return must be in their original condition and packaging. Don’t recycle your boxes just yet!
- Time Frame: Returns must be initiated within 30 days of the delivery date.
Damaged Items
If your return is due to damage incurred during shipping, we can send replacement parts to repair the damage at no charge. Please contact our customer service team to report the damage and arrange for replacement parts.
How to Initiate a Return
- Contact Us: Send an email to our sales team at websales@esolutionsfurniture.com.
- Include Order Number: Please include your order number in the email to help us process your return efficiently.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Non-Returnable Items
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final Sale Items: Items marked as final sale are not eligible for return.
- Normal Wear and Tear: Items damaged through normal wear and tear cannot be returned.
- Assembled Products: Assembled or partially assembled products that cannot be returned to their original condition and packaging are not eligible for return.
Refund Process
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover processing fees. Please note that return shipping costs may apply.
Contact Us
For any questions or assistance with the return process, please contact our customer service team. We are here to help and ensure your satisfaction.
- Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Return policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
Warranty & Returns
Final Sale Policy
ALL SALES ARE FINAL.
All items offered for sale on this website are sold “AS-IS, WHERE-IS,” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory.
No returns, refunds, or exchanges will be permitted under any circumstances.
Warranties
Effective May 19, 2026, Bush Home and Bush Business Furniture (BBF) products sold through our websites, marketplaces, and authorized retailers no longer include manufacturer warranty coverage. ALL SALES ARE FINAL. All items offered for sale are being sold “AS-IS, WHERE-IS”, without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. No returns, refunds, or exchanges will be permitted under any circumstances.
Customers experiencing order-related issues may contact our Customer Care team for assistance. While supplies, replacement inventory, and parts remain available, we will review requests and determine, on a case-by-case, basis if an appropriate resolution is possible.
Please contact our Customer Care team within 7 days of delivery so we can review the issue. For assistance, please contact our Customer Care team through www.easyfurniturehelp.com.
We may request photos of the issue to assist with claim review.
Important Notes
- Returns, refunds, and exchanges are not permitted for any reason other than verified damage, defect, or fulfillment error.
- Items showing damage due to misuse, wear and tear, or improper assembly are not eligible for replacement.
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible:
- If the order has not shipped, we can process a cancellation
- If the order has already shipped, it cannot be canceled or returned under our final sale policy
Contact Us
For any questions or support, please contact:
📞 1-800-950-4782
📧 websales@esolutionsfurniture.com
What is Your Cancellation Policy?
Overview
We understand that circumstances may change, and you may need to cancel your order. Our goal is to make the cancellation process as smooth and straightforward as possible.
How to Cancel Your Order
Before the Order Ships
- Contact Customer Service: If you would like to cancel your order, contact our customer service team as soon as possible.
- Phone: Call us at 1-800-950-4782
- Email: Send an email to websales@esolutionsfurniture.com - Cancellation Confirmation: If your order has not yet shipped, we will happily process the cancellation and issue a full refund.
After the Order Ships
- Initiate a Return: If your order has already been shipped, you will need to initiate a return.
Contact Customer Service: Reach out to our customer service team at 1-800-950-4782 or email websales@esolutionsfurniture.com to start the return process. - Return Process: Follow the instructions provided by our customer service team to return the item(s). Please note that return shipping costs may apply.
Refunds
- Processing Time: Refunds for canceled orders will be processed promptly once the cancellation is confirmed. For shipped orders, refunds will be issued once the returned item(s) are received and inspected.
- Credit Card Refunds: Please allow up to 5 business days for the refund to appear on your credit card statement after it has been processed.
- Processing Fee: A 20% processing fee will be deducted from the refund for all cancellations made after shipment due to buyer’s remorse.
Important Information
- Timing: It is crucial to contact us as soon as possible if you need to cancel your order. Once an order is shipped, we are unable to cancel it and it will need to be returned.
Contact Us
For any questions or assistance with canceling your order, please contact our customer service team. We are here to help and ensure your satisfaction.
- Customer Service Phone Number: 1-800-950-4782
- Customer Service Email: websales@esolutionsfurniture.com
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Cancellation policies are subject to change, so please check our website or contact customer service for the most up-to-date information.
What is your Return Policy?
We want you to feel happy and confident with your purchase. If, for any reason, you aren’t quite satisfied with your product, you have up to 30 days after the delivery date to initiate a return for all eligible products.
Return Eligibility
To ensure a smooth return process, please keep the following in mind:
- Condition: Items eligible for return must be in their original condition and packaging. Don’t recycle your boxes just yet!
- Time Frame: Returns must be initiated within 30 days of the delivery date.
Damaged Items
If your return is due to damage incurred during shipping, we can send replacement parts to repair the damage at no charge. Please contact our customer service team to report the damage and arrange for replacement parts.
How to Initiate a Return
- Contact Us: Send an email to our sales team at websales@esolutionsfurniture.com.
- Include Order Number: Please include your order number in the email to help us process your return efficiently.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Non-Returnable Items
While we do our absolute best to accommodate everyone, we unfortunately can’t accept returns for the following items:
- Final Sale Items: Items marked as final sale are not eligible for return.
- Normal Wear and Tear: Items damaged through normal wear and tear cannot be returned.
- Assembled Products: Assembled or partially assembled products that cannot be returned to their original condition and packaging are not eligible for return.
Refund Process
If the item is returned in its original condition and packaging, we will refund the price of the item at the time of purchase. A 20% deduction will be applied to cover processing fees. Please note that return shipping costs may apply.
Contact Us
For any questions or assistance with the return process, please contact our customer service team. We are here to help and ensure your satisfaction.
- Email: websales@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your understanding and cooperation.
Note: This information is current as of June 1, 2024. Return policies are subject to change, so please check our website or contact customer service for the most up-to-date information.